Hasan Droubi
Student
Zarqa
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Employee Trainer
Tech Support Services
Amman, AM
08.2021 - 11.2022
- Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
- Prepared and updated training handouts, manuals and digital tutorials.
Education
Bachelor of Science - Mechatronics Engineering , Now MIS
Isik University
ASU University 02.2023 - Current
Skills
Complaint resolution
Sales expertise
Administrative support
Recordkeeping strengths
Multi-line phone talent
Account management
Money handling abilities
Creative problem solving
Strategic sales knowledge
Technical Support
Timeline
Bachelor of Science - Mechatronics Engineering , Now MIS
Isik University
02.2023 - Current
Employee Trainer
Tech Support Services
08.2021 - 11.2022