Hani Salaita
Food And Beverage
Amman
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Grand Hyatt Amman Hotel. Excelled in enhancing team productivity and customer satisfaction through strategic planning and effective problem-solving. Skilled in employee performance evaluations and task delegation, achieving significant business growth and improvement.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sommelier
Dara Wine & Spirits
01.2023 - Current
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Set up wine tastings to bring in business and promote special offerings.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
Operations Customer Service
Discovery Circle Turism
01.2022 - 01.2023
- Improved team performance by providing regular training sessions on best practices in customer service.
- Collaborated with cross-functional teams to ensure seamless coordination of services for customers.
- Served as a key point of contact between the company and its clients, managing multiple accounts simultaneously while maintaining high levels of client satisfaction.
- Streamlined operations by implementing new customer service protocols for better efficiency.
- Boosted overall client satisfaction through consistent delivery of high-quality service and support.
- Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
Wine and Spirits Sales Consultant
13C Wine & Spirits
01.2021 - 12.2021
- Enhanced customer satisfaction by providing knowledgeable recommendations on wine and spirits pairings for various occasions.
- Collaborated with suppliers to maintain up-to-date knowledge of new products, trends, and market changes in the wine and spirits industry.
- Expanded client base through effective networking at industry events, tastings, and seminars.
- Implemented targeted marketing campaigns that highlighted unique selling points of specific brands or products within the wine and spirits portfolio.
- Managed complex inventory systems to ensure accurate stock levels were maintained across multiple locations at all times.
Assistant Outlet Manager
Grand Hyatt Amman Hotel
06.2018 - 04.2019
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Answered questions about store policies and addressed customer concerns.
- Promoted business strategy by implementing improvements based on guest feedback.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
Team Leader
Grand Hyatt Amman Hotel
02.2016 - 08.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Jordan Hotel School
Amman, Jordan 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Task delegation
Problem-solving
Employee scheduling
Team motivation
Decision-making
Time management
Recruiting and interviewing
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Sommelier
Dara Wine & Spirits
01.2023 - Current
Operations Customer Service
Discovery Circle Turism
01.2022 - 01.2023
Wine and Spirits Sales Consultant
13C Wine & Spirits
01.2021 - 12.2021
Assistant Outlet Manager
Grand Hyatt Amman Hotel
06.2018 - 04.2019
Team Leader
Grand Hyatt Amman Hotel
02.2016 - 08.2018
High School Diploma -
Jordan Hotel School
04.2001 -
Certified [Job Title], [Company Name] - [Timeframe]
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