Hani Bdair

Work History

Farah Medical Campus

Amman

09.2020 - Current

Budget Management: Assist in the development and management of the department budget, tracking expenses, identifying cost-saving opportunities, and ensuring adherence to financial targets.
Physician Engagement: Foster strong relationships with physicians, addressing their needs, concerns, and feedback, and proactively seeking opportunities to enhance their engagement and satisfaction.
Data Analysis: Analyze data related to physician services, including patient outcomes, productivity, and financial performance, and present actionable insights to drive informed decision-making.
Patient Satisfaction: Collaborate with patient experience teams to monitor patient satisfaction with physician services and implement strategies to enhance patient outcomes and experiences.
Strategic Planning: Contribute to the development and execution of strategic plans for physician services, collaborating with department heads to align goals and objectives with organizational priorities.

Amman Hospital

Amman

09.2015 - 09.2020

Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Reconciled accounts and reviewed expense data, net worth, and assets.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Gathered financial information, prepared documents, and closed books.
Reviewed business operations and obligations to help organization function at acceptable level.

Arab Bank

Dubi

10.2013 - 06.2015

Followed through with client requests to resolve problems.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Jordan Kuwait Bank

Amman

01.2013 - 06.2014

Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Jordan Kuwait Bank

Amman

05.2009 - 01.2013

Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Recommended approval or disapproval of commercial, real estate or credit loans.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Reviewed and verified income, credit reports and employment histories for each borrower.
Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Jordan Kuwait Bank

Amman

06.2008 - 04.2009

Processed customer transactions promptly, minimizing wait times.
Identified sales opportunities and referred customers to branch partners in financial services.
Educated customers on use of banking website and mobile apps.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.