Haneen Shdefat
Sales Specialist| Account Manager
Amman
Summary
Experienced Aviation Sales Specialist with a proven ability to manage and grow top accounts within the aircraft maintenance industry. Skilled in contract negotiation, proposal development and proven ability to build and maintain strong customer relationships. Seeking a challenging role in the aviation sector to contribute to strategic partnerships and optimize maintenance operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Specialist| Account Manger
Joramco
08.2019 - 08.2024
- Successfully managed and grew a high-value of airline accounts at Joramco
- Drove significant revenue growth by cultivating strong customer relationships, negotiating contracts, and delivering exceptional customer service
- Proven ability to exceed sales targets through strategic account management and business development initiatives
- Managed and optimized the entire sales cycle from lead generation to contract closure
- Cultivated and maintained a high-value portfolio of top airline accounts, ensuring long-term customer satisfaction and loyalty
- Developed and submitted comprehensive and proposals in response to customer requests and RFPs, effectively positioning the company as a preferred partner
- Negotiated and closed complex contracts
- Collaborated with cross-functional teams to effectively address customer needs
- Drafted and executed comprehensive contracts, ensuring compliance with legal and company standards
- Managed and resolved customer claims efficiently and professionally, preserving customer relationships and minimizing financial impact
- Conducted annual business reviews with key account customers to understand their strategic objectives and identify new business opportunities
- Collaborated in the development and implementation of pricing strategies, ensuring profitability and competitive positioning.
Technical Planning Engineer
Star East Airlines
12.2017 - 07.2019
- Develop and implement comprehensive maintenance schedules, ensuring optimal aircraft utilization and compliance with regulatory requirements
- Conduct detailed maintenance planning, including work package creation, resource allocation, and spare parts provisioning
- Analyze aircraft utilization data to identify potential maintenance issues
- Coordinate with engineering and maintenance teams to ensure efficient and timely completion of maintenance tasks
- Develop and maintain maintenance planning tools and systems to improve efficiency and accuracy
- Develop and implement procedures for handling aircraft on ground (AOG) situations, minimizing downtime and operational impacts.
Education
The Bachelor of Aeronautical Engineering -
Jordan University of Science And Technology
Jordan 10.2012 - 2017.05
Skills
- Ability to prioritize and manage time effectively
- Effective problem-solving and execution capabilities
- High degree of flexibility and quick to adapt
- Ability to work under pressure
- Strong strategic thinking abilities
- Proven negotiation and influencing skills
- Highly detail-oriented
- Persuasive and assertive
- Extensive experience in the aviation sector
- Project management
- Upselling proficiency
- Key Account Management
Languages
Arabic
Native language
English
Proficient
C2
Certification
EN 9110:2018, AAC
Awards
CEO Recognition Certificate
July 2021
Awarded for outstanding achievement in account management by Joramco CEO in recognition of exceptional
results on a key account.
References
References are available upon request
Timeline
EN 9110:2018, AAC
05-2024
Sales Specialist| Account Manger
Joramco
08.2019 - 08.2024
Technical Planning Engineer
Star East Airlines
12.2017 - 07.2019
The Bachelor of Aeronautical Engineering -
Jordan University of Science And Technology
10.2012 - 2017.05
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