Hi, I’m
Haneen Khaleel
Jr. Business Analyst
Amman
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Decisive and passionate with dedication to effective patient care. Remain composed in high-pressure situations to best support EMTs and other emergency response personnel. Bringing clean driving record and unmatched attention to detail.
Overview
3
years of professional experience
5
years of post-secondary education
Work History
E3Amman
Business Analyst
06.2022 - Current
Job overview
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Implemented business intelligence solutions to increase operational efficiency.
Aramex International Amman
Customer Service Representative
06.2020 - 07.2021
Job overview
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Applied Science UniversityAmman-Jordan
BBA from Accounting
09.2014 - 02.2020
University East Of AngliaNorwich, United Kingdom
No Degree from Media And Politics Foundation Year
04.2001
Skills
Data analysis
Consulting
Receiving support
Technical Support
POS systems expert
Microsoft Excel
Timeline
Business Analyst
E3
06.2022 - Current
Customer Service Representative
Aramex International
06.2020 - 07.2021
Applied Science University
BBA from Accounting
09.2014 - 02.2020
University East Of Anglia
No Degree from Media And Politics Foundation Year
04.2001