Haneen Haitham Manaisa
Amman
Summary
Quality Assurance & Business Excellence Manager with 9+ years of experience across telecom and manufacturing sectors. Proven leader in Quality Management Systems (QMS), EFQM Excellence Model implementation, process optimization, and cross-functional transformation projects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Orange Jordan
Amman
04.2023 - Current
- Lead the development, governance, and continuous improvement of Orange Jordan’s Quality & Process Management System
- Lead the implementation and maintenance of the EFQM Excellence model across business units
- Conduct quality audits, compliance reviews, and improvement action plans
- Lead quality and business process improvement projects to drive greater process efficiency.
Senior business Processes & Projects Analyst
Orange Jordan
Amman
04.2020 - 04.2023
- Led process analysis, redesign, and improvement projects within Customer Experience and Quality domains
- Identified opportunities for process improvements across the organization.
- Acted as an Agile community member, contributing as a Scrum Master and providing governance support.
Head of Sourcing & Merchandising Department
Nike Manufacturer – RAMATEX Group (Pine Tree Company for Textile Manufacturing)
12.2015 - 03.2020
- Led sourcing and merchandising operations for Nike manufacturing accounts
- Served as the primary interface between Nike and the factory, ensuring compliance with global standards
- Managed production planning, supplier coordination, and delivery performance
- Led quality initiatives and maintained ISO 9001 certification
- Delivered operational improvements across supply chain, quality, and production efficiency
Business Support Analyst
Migrate Business Services
09.2015 - 12.2015
- Business Support
Education
Master’s Degree - Business Analytics
Princess Sumaya University For Technology
01-2026
BSc - Industrial Engineering
University of Jordan
Amman, Jordan06.2015
Skills
- Communication skills - written and oral
- Conceptual and analytical skills
- Interpersonal effectiveness
- Project management
- Problem solving
- Organizational skills
- Creativity
- Microsoft Office proficiency
- Email communication
Personal Information
Date of birth: 01/18/92
Marital status: Single
Certification
- PMP Certified (above target) by PMI
- Certified ISO 9001 Lead Auditor by SGS
- Six Sigma Yellow Belt certification
- Certified EFQM 2025 assessor by KACE
- COPC Certified Professional Manager with Honor
- CSM (Certified Scrum Master)
- Completing 22 hours of the Course Basic Lean Training
- Advanced Microsoft Excel by Pioneers Academy
Timeline
Quality Assurance Manager
Orange Jordan
04.2023 - Current
Senior business Processes & Projects Analyst
Orange Jordan
04.2020 - 04.2023
Head of Sourcing & Merchandising Department
Nike Manufacturer – RAMATEX Group (Pine Tree Company for Textile Manufacturing)
12.2015 - 03.2020
Business Support Analyst
Migrate Business Services
09.2015 - 12.2015
Master’s Degree - Business Analytics
Princess Sumaya University For Technology
BSc - Industrial Engineering
University of Jordan