Haneen BASHAR SHRAIDEH
Senior Auditor Payment Processor
Amman
Summary
Results-driven finance and audit professional with strong experience in financial analysis, auditing, payment processing, and risk assessment within the financial services sector. Proven ability to ensure regulatory compliance, strengthen internal controls, and optimize financial processes. Skilled in transaction monitoring, financial reporting, and identifying discrepancies to drive continuous improvement. Collaborative team player with experience in training and staff development. Reliable, adaptable, and committed to accuracy and service excellence. Fluent in Arabic and English.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Auditor; Payment processor Lending department
Wuduh
05.2025 - Current
- Managed and processed lending client payments, ensuring accurate allocation and reconciliation in compliance with regulatory requirements and company policies.
- Monitored payment schedules, maintained precise financial documentation, and resolved discrepancies to ensure seamless lending operations and minimize risk exposure.
- Acted as a Payoff Agent by calculating accurate settlement amounts for creditors, scheduling payments, and coordinating with clients to meet critical deadlines for successful loan settlements.
- Ensured timely processing of payments to maintain active settlements, proactively resolving issues to prevent account disruptions and maintain accounts in good standing.
- Oversaw file graduation by verifying full creditor payments, maintaining accurate records, and ensuring adherence to internal policies and lending standards.
- Maintained meticulous documentation to support regulatory compliance and effective account management.
- Analyzed financial data and prepared detailed reports outlining findings and account status.
- Handled sensitive financial information with strict confidentiality and professionalism.
Content Moderator
Huruf Academy
05.2024 - Current
- Monitored and reviewed educational content to ensure compliance with platform policies and quality standards, enhancing overall user experience.
- Identified and flagged prohibited or non-compliant materials with high accuracy, contributing to improved platform integrity and safety.
- Reduced response time for content review, ensuring a great online teaching for users.
- Collaborated with cross-functional teams to develop and refine comprehensive content guidelines and moderation policies.
- Trained and onboarded new moderators on workflow processes, best practices, and quality standards, improving team performance and consistency.
- Provided constructive feedback to development teams and management to enhance content systems and internal processes.
- Conducted detailed proofreading and fact-checking to maintain content accuracy and reliability.
- Edited and reviewed content for grammar, clarity, spelling, and punctuation to uphold professional standards.
Auditor; Payment processor
Wuduh
07.2024 - 05.2025
- Managed and processed client payments, ensuring funds were properly allocated and reconciled in accordance with compliance regulations and company policies.
- Monitored payment schedules, maintained accurate financial documentation, and resolved payment discrepancies.
- Reconciling transactions and resolving payment discrepancies.
- Coordinated with clients and creditors, acting as a payoff agent and ensuring timely settlements.
- Ensured timely and accurate processing of payments to maintain active settlements, resolving any issues to prevent disruptions and keeping client accounts in good standing.
- Monitored and adjusted payment schedules as needed, ensuring compliance with company guidelines and settlement agreements.
- Acted as a Payoff Agent by calculating and providing accurate payoff amounts for specific creditors, scheduling payments, and coordinating with clients to meet deadlines.
- Managed file graduation by verifying all creditors were paid in full, ensuring accurate records, and adhering to company policies and procedures.
- Maintained meticulous records to support seamless account management and regulatory compliance.
Customer service operation
Wuduh
04.2024 - 07.2024
- Customer interaction
- Handle income customer inquiries, feedback, and requests through various channels such as phone calls and emails.
- Proactively reach out to customers for follow-ups, updates or issue resolutions.
- Issue resolution
- Assist customers in resolving program or service-related issues, providing accurate information and solutions.
- Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.
- Product/service knowledge
- Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.
- Communication
- Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.
- Practice active listening to fully understand customer needs and concerns.
- Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.
- Exercise patience when interacting with customers to ensure a positive experience.
- Customer Education
- Educate customers about program features, usage, policies, and procedures.
- Guide customers on utilizing self-service options and online resources.
- Compliance
- Ensure compliance with company policies, procedures, and service standards.
- Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.
- Prioritize tasks based on urgency and importance.
Platform manager
We Are Jo
06.2019 - 04.2024
- Promoted organizational mission and enhanced stakeholder engagement within schools.
- Coordinated project activities, managed e-learning platforms, and provided instructional design and training for teachers.
- Developed and delivered e-learning courses, supported parents and students, and ensured platform functionality.
- Conducted monitoring and evaluation, report writing, and capacity building for project success.
- Assist in monitoring and evaluation of the project to CESJO administration. And regularly monitoring and evaluation of teachers work to the school's administration.
- Platform management and content creation.
- Making e-learning courses for teachers on how to use the school's e-learning website.
- Assist parents and students to use the e-learning website in an easy and fully way.
- Assist parents and students to use the e-learning website in an easy and fully way. And monitor the problems that they might face and solve them immediately.
Field Assistant
Arab Hydrology Alliance “AHA”
02.2019 - 01.2021
- Assist in designing and implementation of public awareness campaigns, targeting the government stakeholders and local communities.
- Assist in implementing and following up the pilot projects and community activities, this include income generating projects targeting women and marginalized groups, etc.
- Assist in the planning and implementation of capacity building activities.
- Monitoring and Evaluation.
- As a part time job.
Teacher
Edison International school
09.2019 - 02.2020
- Assist student to speak read and write in the English language in modern ways of teaching.
- Evaluate students regularly to make sure they getting better with the language.
- Reporting regularly student's result for the English department administration.
Teacher
International Technology Academy (ITA)
01.2019 - 11.2019
- Assist students to speak, read, and write in the English language in modern ways of teaching.
- Evaluate students regularly to make sure they getting better with the language.
- Reporting regularly student's result for the English department administration.
Education
BA Degree - English Language and literature
Yarmouk University
Irbid, Jordan01.2018
BA Degree - English Language and literature
Yarmouk University
Irbid, Jordan01.2018
Skills
Technical & Professional Skills
- Advanced Microsoft Excel
- Financial management
- Data analytics
- External auditing & Audit Reporting
- Audit reporting
- Financial and compliance reporting
- Risk mitigation strategies
- Root-cause analysis
- Process evaluation and improvement
- Quality assurance & Control
- Compliance and confidentiality
- Excellent working Knowledge using Windows, Microsoft Office, Internet, etc
Core & Soft Skills
- Analytical Thinking & Problem-Solving
- Strong Attention to detail
- Time management
- Office administration and logistics
- Professional Report writing
- Accuracy and reliability
Certification
Currently pursuing: Certified Management Accountant (CMA) certification.
TRAINING COURCES:
- TOT Workshop On “Training course”, Shuaib consulting and training, Irbid, March 2018.
- Training Workshop On “Communication skills”, Shuaib consulting training, Irbid, March 2018.
- Training Workshop On “Leading Businesses.”, Sanad, Irbid, January 2012.
- Workshop On “Leadership Training”, Wuduh, Amman, June 2025.
AREAS OF EXPERIENCE
- Community development
- Needs assessment
- Gender mainstreaming
- Climate change resilience
- Communication and process documentation
- Financial management and bookkeeping
- Participatory rapid/rural appraisal
- Capacity building
- Monitoring and evaluation
- Financial management and book keeping
- Conflict resolution
Reading
I am a motivated and adaptable individual with strong communication skills and a genuine eagerness to learn and grow. I have a solid background in the English language, which helps me work effectively in diverse and professional environments. I enjoy developing new skills, working as part of a team, and taking initiative when given responsibility. Outside of work, I am interested in continuous learning and self-development, and I am always open to gaining new experiences that add value to both my personal growth and the organization.
Timeline
Currently pursuing: Certified Management Accountant (CMA) certification.
10-2025
Auditor; Payment processor Lending department
Wuduh
05.2025 - Current
Auditor; Payment processor
Wuduh
07.2024 - 05.2025
Content Moderator
Huruf Academy
05.2024 - Current
Customer service operation
Wuduh
04.2024 - 07.2024
Teacher
Edison International school
09.2019 - 02.2020
Platform manager
We Are Jo
06.2019 - 04.2024
Field Assistant
Arab Hydrology Alliance “AHA”
02.2019 - 01.2021
Teacher
International Technology Academy (ITA)
01.2019 - 11.2019
BA Degree - English Language and literature
Yarmouk University
BA Degree - English Language and literature
Yarmouk University