Haneen Almohtasib
Aqaba
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Technical Support Analyst
Gistec
04.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Decreased response times with efficient ticket management and prioritization of urgent issues.
- Provided high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting.
- Identified, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise and related technologies(ArcGIS Pro, ArcMap, etc...)
- Worked well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture.
Trainee Engineer
Department of Lands and Survey
06.2022 - 12.2022
- Completed tasks efficiently and timely, as instructed by engineering managers.
Education
Bachelor of Engineering - surveying and geomatics engineering
Al-Balqa Applied University
SaltSkills
Technical problem-solvingData collection and analysis
Technical issues analysis
Error Detection
Multitasking Abilities
Software Installation
Software Upgrades
Problem-solving abilities
Issue Troubleshooting
Affiliations
- Member, Association of Jordan Engineers
Certification
Occupational safety and health engineering diploma certified
Timeline
Technical Support Analyst
Gistec
04.2023 - Current
Trainee Engineer
Department of Lands and Survey
06.2022 - 12.2022
Bachelor of Engineering - surveying and geomatics engineering
Al-Balqa Applied University