Haneen AL-NADI
Amman,AM
Summary
Accomplished Quality Control Auditor at Careem, adept in leveraging Jira for project efficiency and enhancing quality control processes. Demonstrated leadership in resolving financial data discrepancies and improving product accuracy. Excelled in customer support at Estarta Solutions, marrying technical expertise with exceptional problem-solving skills to elevate client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Control Auditor
Careem
11.2021 - 11.2024
- Conducted manual quality control checks on financial data entries and menus to ensure accuracy and consistency in Careem's mobile application.
- Reviewed and verified financial transactions, pricing information, and promotional offers to ensure alignment with company policies and regulatory requirements.
- Audited menu items, pricing structures, and discounts to verify accuracy and completeness before deployment to the application.
- Collaborated with finance and product teams to identify and resolve discrepancies or inconsistencies in financial data and menu configurations.
- Proficient in utilizing Jira for project management and task tracking to streamline workflow efficiency and collaboration.
Trainee Costumer Support
Estarta Solutions
02.2021 - 04.2021
- Provided technical support to clients via various channels such as phone, email, and chat, ensuring prompt and effective resolution of issues.
- Diagnosed and troubleshooted technical issues related to Estarta Solutions' software products, including but not limited to software applications, databases, and web technologies.
- Guided clients through step-by-step solutions and communicated complex technical concepts in a clear and concise manner.
- Collaborated with internal teams to escalate and resolve complex technical issues, ensuring timely resolution and customer satisfaction.
Education
Bachelor of Science - Computer Science Engineering
University Of Jordan
Amman01-2019
Skills
- Leadership qualities
- Quality tools
- In-process inspection
- Quality control processes
- Coding
- Excel Skills
Certification
- Cisco Certified Network Associate (CCNA)
- Unity training course, Gaming lab, 10 hours, February 2018
- · Succeeded intermediate English courses at British council, February 2020
- Quality Control Software Testing (QA SW-Testing)
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Quality Control Auditor
Careem
11.2021 - 11.2024
Trainee Costumer Support
Estarta Solutions
02.2021 - 04.2021
Bachelor of Science - Computer Science Engineering
University Of Jordan
Similar Profiles
Mirang ChawlaMirang Chawla
Global Lead of Pricing at CareemGlobal Lead of Pricing at Careem
Soni TamangSoni Tamang
Store Supervisor at CareemStore Supervisor at Careem
Iftikhar AhmadIftikhar Ahmad
Car Driver at CareemCar Driver at Careem