Hanadi Tawfiq Abu Al-Humus

Amman

Summary

Experienced and friendly Reservation Agent with a strong passion for the field of Travel Reservations. Skilled in effectively interacting with guests of diverse ages, backgrounds, and interests over the telephone. Demonstrates a service-oriented mindset and a warm, caring attitude while ensuring efficiency and maximizing revenue. Possesses 6 years of valuable experience in ticketing and travel services. Seeking to complete my career in this field by acquiring additional skills and practical knowledge.

Overview

years of professional experience

Languages

Work History

Ticketing Reservations

Hawazen for Travel

03.2022 - Current

Ticketing Reservations (Galileo System)
Increased overall accuracy of bookings by conducting regular audits of reservation entries made within the system.

Reservations & Ticketing Department

Al-Jude for Travel & Tourism

08.2019 - 03.2022

Flight Reservations (Sipper System)
Ticketing Reservations (Amadeus System)
Insurance & Visa
Worked with marketing and sales department to create and implement upsell opportunities for events.

Education

Diploma -

Graphic Design

Skills

Ability to use computer & internet applications

Healthstate

Good Health

Training

Training course in Human Resources, Omnia Co. (Marketing Department)

Practicalskills

Ability to use computer & internet applications.
High ability to develop & learn more knowledge.
Stick to Law & Roles
High communication skills
Ability of making reports
High ability of dealing with work pressure
Good listener for clients' problems and ability to deal with regarding to the establishment rules & regulations

Timeline