Hanadi Shienie
Amman
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product & Project Manager
Optimum Partners
10.2019 - Current
- Identified and resolved project issues in a timely manner to ensure successful project delivery and efficiently minimize their impact on project progress.
- Implemented project life cycle management processes to ensure project requirements were documented and tracked throughout the project,
- Developed a comprehensive project plan that outlined the essential tasks and milestones, resulting in the successful completion of the project on time and within budget.
- Developed and maintained spreadsheets to track project progress, enabling accurate project status reporting to upper management.
- Developed and implemented project quality control.
- Collaborated with a cross-functional team to develop streamlined processes, resulting in the successful completion of the project on time.
- Scrum Master.
- Performed billing, bookkeeping and other project management administrative tasks to help keep projects on schedule and within budget.
- Maintained strong relationships with external services to get discounted prices for services.
- Scheduled and facilitated face-to-face and online stakeholders' meetings to allow collaboration between project team and client teams.
- Assigned project tasks to team members and checked in regularly for status update to deliver on scope and timelines.
- Drew up project management calendar detailing timelines for fulfilling different project goals.
Senior Program Coordinator
Challenger Team
10.2018 - 02.2019
- Created and actualized program activities.
- Oversaw operations.
- Collaborated with management and subject matter experts to design and plan training programs based on organizational goals and learner needs.
- Logistics and Scheduling.
- Monitored the quality of the company's website.
- Executive assistant of the CEO.
Senior Account Manager
Modern Systems
03.2018 - 08.2018
- Marketing and promoting the company’s product to the targeted sectors through calls and visits in order to specify their needs to offer them a suitable product.
- Achieved sales goal and profit margin by following the company’s sales process.
- Persistently followed up on leads to increase client base, sales and company profits.Build customer database on CRM system (customers, emails, phone numbers, updates, offers ...etc.).
- Prepare regular reports for upper management.
- Stayed up to date on company offerings and news to effectively answer sales team and customer questions.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
Customer Service Supervisor & Project Coordinator
Knowledge Horizon
03.2013 - 03.2018
- Established the customer service department and document policies and plans in order to build a successful mode of operation.
- Implemented training sessions on the utilization of the online system developed by Knowledge Horizon regionally (Jordan, UAE, Oman) such as Dubai Police, Dubai Council - DGEP - Bank of Jordan, and many more.
- Handled clients’ needs and requirements related to the system and courses.
- Maintained good relationships with clients.
- Generated monthly reports for the clients.
- Created all the support documentation related to the system such as user manual...Etc.
- Followed up with clients and company’s department (after sales support) to ensure delivery on time.
- Quality assurance on company’s products (online courses) and all internal procedures.
- Social Media which includes preparing newsletter, news and events.
- Guaranteed customer satisfaction.
- Coordinated all correspondence and activities between the company and clients.
- Events planning and coordinating.
- Project management and coordination.
- Sales: presenting the products of the company for the potential clients.
- Trained new hires on sales processes, product knowledge.
- Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
Quality Controller & Technical Writer
ITAC
03.2012 - 09.2012
- Prepared CRM system documentation i.e. user manuals and software life cycle).
- Ensured the quality of the software before the launch.
- System analysis.
- Prepared test cases.
- Tracked findings, completed documentation, and generated reports.
Education
Bachelor of Computer Information Systems -
University of Jordan
Amman, AM2011
Skills
- Project Management
- Leadership
- Communication
- Stakeholder Management
- Problem-Solving
- Risk Management
- Resource Management
- Quality Assurance:
- Change Management:
- Technical Skills
- Data Analysis
- Time Management
- Conflict Resolution
- Budget Management
- Continuous Learning
- Presentation Skills
- Software Tools: Expert in Jira, MS office, Google Sheets, Communication toolsetc
- KPI monitoring
- Team coordination
- Schedule oversight
Certification
Certified ScrumMaster® by Scrum Alliance
Languages
Arabic
First Language
English
Advanced
C1
Timeline
Product & Project Manager
Optimum Partners
10.2019 - Current
Senior Program Coordinator
Challenger Team
10.2018 - 02.2019
Senior Account Manager
Modern Systems
03.2018 - 08.2018
Customer Service Supervisor & Project Coordinator
Knowledge Horizon
03.2013 - 03.2018
Quality Controller & Technical Writer
ITAC
03.2012 - 09.2012
Bachelor of Computer Information Systems -
University of Jordan
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