Hana Zaabri

• Led company-wide cultural transformation, aligning values with mission and business goals.
• Designed and executed people strategies that boosted retention, engagement, and inclusivity.
• Redefined performance management, embedding feedback-driven, high-accountability systems.
• Advised C-level on org design and workforce planning to support rapid growth.
• Built scalable frameworks for onboarding, restructuring, and policy implementation.
• Launched data-driven engagement and recognition programs to elevate employee experience.
• Mentored and scaled a high-performing HR team, aligned to company OKRs.
• Used people analytics to guide executive decisions and measure strategic impact.
• Owned core HR operations, including talent, ER, compliance, rewards, and automation.
• Developed leadership capability through manager enablement and succession planning.
• Led change management efforts during key organizational shifts and growth phases.
• Elevated employer brand, positioning the company as a top remote employer in MENA.

• Develop academic strategies and create lesson plans, review worksheets, and practice tests to prepare students for weekly and monthly tests.
• Subjects: Mathematics (Algebra, Geometry), English, Science, Chemistry, Physics, IGCSE/SAT/TOEFL

• Led end-to-end HR projects across startups, SMEs, and large corporations, tailoring solutions to business needs.
• Conducted full-scope HR audits and delivered strategic recommendations to improve organizational performance.
• Built competency frameworks, job architectures, and scalable org structures aligned with company goals.
• Advised on change management and culture transformation, enabling smoother internal transitions.
• Developed and implemented HR policies, procedures, and ethical conduct standards.
• Managed recruitment, training, and leadership development programs to build internal capability.
• Deployed HR tech platforms and compliance systems to modernize people operations.
• Provided data-driven insights through research, surveys, and diagnostics to solve complex HR challenges.
• Led and mentored junior consultants, ensuring quality delivery and capability building.
• Supported business development efforts, expanding client base and driving growth.
• Stayed ahead of HR trends, proactively introducing innovative people strategies.

• Led HR and Operations across all regional offices, ensuring consistency, compliance, and alignment with business objectives.
• Headed the full HR function, managing recruitment, onboarding, policy deployment, and employee lifecycle from A to Z.
• Set KPIs and led quarterly performance appraisals using the MBO framework to drive accountability and results.
• Developed and implemented region-wide policies and benefits, contributing to increased retention and employee satisfaction.
• Oversaw payroll operations in collaboration with Finance, ensuring timeliness and accuracy.
• Managed employee relations and resolved workplace issues, upholding a fair and positive work environment.
• Coordinated operational strategies with department heads, improving efficiency across offices.
• Supervised a team of Social Care Agents, overseeing content and interactions across TOP’s social media platforms.
• Streamlined HR and operational processes, enhancing cross-office performance and scalability.

• Negotiated recruitment contracts and managed client accounts, ensuring alignment with hiring needs.
• Sourced and headhunted top talent, matching candidates to client specifications across various industries.
• Interviewed, assessed, and shortlisted candidates, facilitating successful placements.
• Organized interviews and hiring events on behalf of portfolio clients.
• Led end-to-end vacancy promotion, from job ad creation to candidate outreach.
• Coached candidates through the interview process, increasing placement success rates.
• Coordinated job offers and onboarding support in collaboration with clients.
• Built and maintained strong client relationships, driving repeat business and trust.

• Managed end-to-end recruitment activities, including workforce planning, applicant screening, interviews, testing, and hiring.
• Handled employee lifecycle transactions, including promotions, transfers, and terminations.
• Fostered strong employee relations, supporting performance management, resolving grievances, and promoting policy understanding.
• Ensured compliance with regional labor laws and internal policies, covering employee classification, wages, hours, and safety regulations.
• Administered compensation and benefits programs, including salary reviews, incentives, and health insurance plans.
• Led performance management initiatives, conducting evaluations, aligning workforce capabilities, and driving development.
• Developed competency frameworks to support performance improvement and career progression.
• Collaborated with the HR team to enhance people operations, ensuring a consistent and compliant HR function across the region.

Modern Media Group – PLAY 99.5, Nashama FM, Sawt Al Ghad

• Coordinated HR operations across multiple radio stations, supporting daily HR functions and compliance efforts.
• Supported full-cycle recruitment, including job postings, candidate screening, interview scheduling, and onboarding.
• Prepared and updated employee contracts and legal documentation in accordance with labor laws.
• Assisted in conducting orientation programs, ensuring smooth onboarding experiences for new hires.
• Maintained employee records and internal databases, ensuring accuracy and confidentiality.
• Processed payroll inputs and participated in salary reviews, in collaboration with Finance.
• Acted as a liaison between employees and management, assisting in conflict resolution and interdepartmental communication.
• Assisted in policy creation and implementation, including procedures for attendance, performance, and disciplinary matters.
• Participated in HR initiatives, contributing to employee engagement and organizational development.

• Supported the establishment of a new HR department, working closely with the HR Manager to build foundational processes and systems.
• Contributed to departmental planning for hotel and resort operations, aligning HR support with business objectives.
• Assisted in the preparation and execution of new projects, ensuring timely delivery of key milestones.
• Developed project materials and documentation, supporting cross-functional coordination.
• Participated in interior design planning and creative concept development for hospitality projects, blending operational and aesthetic input.