Hamzeh Albelbeisi
Client Service - Account Manager
Amman
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Client Service Account Manager
Wunderman
08.2024 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Accelerated company growth by identifying and implementing innovative marketing strategies.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Built strong relationships with key clients, fostering long-term business partnerships and driving revenue growth
Client Service Team Leader
VMLY&R
05.2022 - 07.2024
- Monitored daily operations closely, detecting potential bottlenecks early on, thereby optimizing resource allocation.
- Enhanced client satisfaction by promptly addressing concerns and providing efficient solutions.
- Developed comprehensive training programs to improve team performance and maximize service quality.
- Reduced report generation time significantly by optimizing SQL queries and restructuring existing databases.
Supervisor
VMLY&R - Part Time
12.2019 - 05.2022
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collected, arranged, and input information into database system.
Supervisor
Attention Field Marketing Solution
07.2015 - 09.2016
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Bachelor's - Business Administration
University Of Petra
Airport Street Oct 2015 - 09.2019
Skills
Account Management
Problem-Solving
Time Management
Organization Skills
Presentation Skills
Strategic Planning
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
Entrepreneurship and creativity - spark jo
Timeline
Client Service Account Manager
Wunderman
08.2024 - Current
Client Service Team Leader
VMLY&R
05.2022 - 07.2024
Social Media Marketing - E-marketing institute
07-2020
Content Marketing - E-marketing institute
06-2020
Supervisor
VMLY&R - Part Time
12.2019 - 05.2022
Entrepreneurship and creativity - spark jo
08-2018
Supervisor
Attention Field Marketing Solution
07.2015 - 09.2016
Bachelor's - Business Administration
University Of Petra
Oct 2015 - 09.2019
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