Hamzah Huraishah

• Managed daily operations of dining services to ensure smooth service delivery.
• Trained and supervised staff on customer service standards and operational procedures.
• Coordinated with kitchen staff to maintain food quality and presentation standards.
• Resolved customer complaints promptly to enhance guest satisfaction experience.

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort Guests to assigned dining or bar areas.
• Greet customers upon their departure.
• Coordinate with staff about available seating options.
• cater to guests who require extra attention.
• Answer incoming calls and address customers' inquirers.
• Responding to client complaints and helping to resolve those complaints
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders.
• Spotted VIP customers immediately and provided special treatment, including preferred tables.
• Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
• Manually placed reservations answered by phone and email into [Software].

• Support catering services manager.
• Manage work, schedules and menus for patient feeding.
• Monitor catering and services to provide full compliance with the relevant Food Hygiene & Safety Legislation and in accordance with all Company Policies and Procedures.
• provide progressive day to day supervision, control and development of a high-quality Catering Service covering of all sites
• support the Soft Services Management team in achieving Budget control.
• provide business growth within the Soft Service .
• ensure best Hygiene practices are maintained within The Soft Services Contract.
• Control and report on hygiene standards, ensuring catering areas comply with all relevant legislation.

-Projects that have been received and worked on :

• Muscat International Airport – 8 months.
• Haya Water – S.A.O.C – 2 weeks.
• OGC Oman Gas Company – 2 weeks.
• Shangri-La Hotel and resorts – 1 year.
• Vale – Largest miners in the world – 5 months.
• Banquet events at KIMS Hospital – 3 times.
• Private dining events – 2 times.

• Computed and record transactions daily and recorded data.
• Calculated payments received during a time period and reconcile this with total sales.
• help customers and provide information on procedures or policies.
• Scanning customer satisfaction and meet their expectations.
• Maintained awareness of all promotions, advertisements and new product samples.

• Hotel Operations, Banquet Preparation, Shops and Rentals, Hotel Residence, Security Department, Food and Beverage, Complaint Handling.

• Assist directing sales planning.
• Suggests and recommend products that appeal to customers’ needs and budget.
• Responds to customer queries made via email or phone.
• Provided prompt service and ensured customer satisfaction.

• Identified interested and qualified customers in order to provide them with additional information.
• Sold products being promoted and kept record of sales. - Suggested specific product purchases to meet customers' need.
• Learned about competitor's products consumer' interest and concerns in order to answer questions and provide more complete information.
• Recommended product or service improvement to employers .