Oracle ERP
Hi, I’m
Hamza Al-Khawaja
Banking and Financial Accountant
Summary
Knowledgeable and resolute professional with experience in Banking industry and Financial Accounting as a freelancer. Solid collaborator with outgoing, positive demeanor and proven skills in proving rapport with clients. Motivated to keep customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and purposeful with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
11
years of professional experience
9
Certificates
2
Languages
Work History
Freelancer
Accountant
6 2023 - Current
Job overview
- Financial Record Keeping: Maintain accurate and complete financial records, including accounts payable, accounts receivable, general ledger entries, and payroll records.
- Financial Reporting: Prepare financial statements, including balance sheets, income statements, and cash flow statements, on a regular basis. Ensure compliance with relevant accounting standards.
- Financial Analysis: Analyze financial data and trends to identify insights, opportunities, and risks. Provide recommendations to management for improving financial performance and operational efficiency.
- Tax Compliance: Prepare and file tax returns, including income tax, sales tax, and payroll tax returns, in compliance with applicable tax laws and regulations. Assist with tax planning strategies to minimize tax liabilities.
- Auditing: Coordinate and participate in internal and external audits. Ensure that audit findings are addressed promptly and that corrective actions are implemented to improve internal controls and processes.
- Financial Management: Assist in the management of cash flow, working capital, and investment activities. Monitor and reconcile bank accounts, investment portfolios, and other financial assets.
- Regulatory Compliance: Ensure compliance with regulatory requirements, accounting principles, and financial reporting standards. Stay abreast of changes in accounting regulations and advise management on their implications.
- Financial Systems: Utilize accounting software and financial management systems to streamline processes, improve efficiency, and maintain accurate financial records. Provide training and support to staff members on the use of financial systems.
Housing Bank
Customer Service Officer
03.2014 - Current
Job overview
- Customer Assistance: Provide courteous and professional assistance to customers in person, over the phone, or through digital channels. Address inquiries, resolve issues, and guide customers through various banking transactions.
- Account Management: Assist customers with account openings, closures, and updates. Process account-related transactions such as deposits, withdrawals, transfers, and bill payments accurately and efficiently.
- Product Knowledge: Develop a deep understanding of the bank's products and services, including checking and savings accounts, loans, credit cards, and investment options. Educate customers on available products, features, and benefits to help them make informed decisions.
- Issue Resolution: Investigate and resolve customer complaints, disputes, or discrepancies in a timely and effective manner. Escalate complex issues to appropriate departments for further investigation and resolution.
- Compliance Adherence: Ensure compliance with banking regulations, policies, and procedures, including customer identification, anti-money laundering (AML), and know your customer (KYC) requirements. Maintain confidentiality of customer information and adhere to data security protocols.
- Quality Assurance: Maintain accuracy and integrity of customer transactions and records. Conduct regular audits and reviews to identify and address any discrepancies or errors.
- Cross-Selling and Referrals: Identify opportunities to promote additional bank products or services based on customer needs and preferences. Cross-sell products such as credit cards, insurance, or investment products, and refer customers to appropriate specialists for more complex financial solutions.
- Digital Engagement: Assist customers with navigating online and mobile banking platforms. Provide support with account setup, password resets, and troubleshooting technical issues related to digital banking services.
- Customer Relationship Management: Build and maintain strong relationships with customers by demonstrating empathy, professionalism, and reliability. Proactively engage with customers to anticipate their needs and exceed their expectations.
- I obtained certificates related to how to combat money laundering, terrorist financing, financial electronic crimes, digital fraud, counterfeit and forgery detection, cybersecurity, community engineering, and excellence in customer service
- I get a certificate Membership of Sales Professional Society – SPS and achieve Certified Sales PRO and Sales Master in 2023.
Ministry Of Industry And Trade
Accountant
07.2013 - 03.2014
Job overview
- Review freight invoices, shipping contracts, and transportation expenses for accuracy and compliance with contractual terms.
- Coordinate customs clearance processes for imported and exported goods.
- Prepare and submit documentation required for customs clearance, such as import/export declarations, certificates of origin, and commercial invoices.
- Provide financial insights and recommendations to management for optimizing shipping and clearance processes.
Education
Al Balqa' Applied UniversityJordan
Bachelor of Accounting
University Overview
- Honors: Cum Laude Second
- GPA: 3.37 / 4.0
Al Balqa' Applied UniversityJordan
Diploma of Accounting
University Overview
- Honors: Very Good Assessment
- GPA: 78.9 / 100
Skills
Relationship Management
Certification
Talal Abu-Ghazaleh International Diploma Certificate in IT Skills (TAG-DIT)
Accomplishments
- Anti-Money Laundering and Counter Terrorism Financing
- Foreign Account Tax Compliance Act
- Financial Crimes, Corruption & Fraud
- Detect fraud and counterfeiting banking.
- Awareness of banking sense and information security
- The importance of legal culture for bankers and banking secrecy
- Communication skills, selling skills and customer care services.
- Bank products and alternative channels
- Electronic payment system
- Introduction to the currency market
- Bank guarantees, documentary credits and collection bills
- Principles of granting commercial credit
- Principles of granting credit for personal loans
- Cyber security
- Incident and Crisis management
- Business Continuity plan
- Social engineering
- Code of Conduct and ethics.
Software
SAP ERP
Quick Books
Office 365
Timeline
Certificate Membership of Sales Professional Society – SPS
10-2023
Certified Sales PRO and Sales Master
10-2023
LOYVERSE Expert - Loyalty Universe Point of Sale Suite
07-2023
Talal Abu-Ghazaleh International Diploma Certificate in IT Skills (TAG-DIT)
11-2018
Certificate of Completion from AMIDEAST in General English Language Course for 40 Hour Elementary 1 class level2
11-2017
Certificate of Completion from WORLD ASSOCIATES in recognition of completion of Cambridge's Let's Talk 1, Level3A
10-2016
Anti-Money Laundering and Counter Terrorism Financing
08-2015
Foreign Account Tax Compliance Act
08-2015
Financial Crimes, Corruption & Fraud
08-2015
Customer Service Officer
Housing Bank
03.2014 - Current
Accountant
Ministry Of Industry And Trade
07.2013 - 03.2014
Al Balqa' Applied University
Bachelor of Accounting
05.2014
Al Balqa' Applied University
Diploma of Accounting
05.2011
Accountant
Freelancer
6 2023 - Current
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