Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Hamza Masoud

Hamza Masoud

Operation Manager
Amman

Summary

A highly skilled and experienced professional with expertise in landscape design, project management, and operations coordination. Proven track record in managing and executing large-scale landscaping projects, ensuring optimal functionality, aesthetic appeal, and sustainability. Expert in designing and implementing irrigation systems and hydroponic systems to promote water efficiency and plant growth. Adept in overseeing day-to-day operations, leading teams, managing budgets, and collaborating with clients to deliver designs that enhance both the environment and the user experience. Strong knowledge of horticulture, environmental principles, and landscape architecture, with a passion for creating beautiful and functional outdoor spaces.

Overview

9
9
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Landscape Operation Manager and Designer

AgroMasTek
04.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Maintenance Manager

Al-Dajani Agribusiness
10.2017 - 03.2019
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Managed a team of technicians, providing guidance and support for skill development and performance improvement.
  • Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Documented inventory of spare parts to enable tracking history and maintain accurate records.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
  • Assisted in hiring new team members as needed, training them on company policies, procedures, and technical aspects related to garden care services.
  • Ensured healthy plant growth with proper pruning, fertilizing, and watering techniques.
  • Managed seasonal planting plans which provided year-round visual appeal in outdoor spaces.
  • Enhanced garden aesthetics by supervising the maintenance and landscaping tasks.
  • .Supervised the installation of irrigation systems that ensured consistent water supply throughout the gardens.
  • Coordinated special projects such as landscape renovations or new garden installations, ensuring smooth execution and client satisfaction.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.

Site Engineer

Garden City Landscape
09.2016 - 09.2017
  • Checked technical designs and drawings for adherence to standards.
  • Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
  • Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
  • Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
  • Delivered projects on time and within budget constraints by effectively managing resources, schedules, and risks.

Education

Bachelor of Science - Agriculture

University Of Jordan
Amman
04.2001 -

Skills

Team leadership

Operations management

Strategic planning

Decision-making

Performance management

Time management

Staff development

Workforce management

Customer service

Business development

Project management

Project planning

Negotiation

Certification

CPM - Certified Professional Manager

Timeline

Lean Managment

06-2024

Landscape Operation Manager and Designer

AgroMasTek
04.2019 - Current

CPM - Certified Professional Manager

01-2019

Maintenance Manager

Al-Dajani Agribusiness
10.2017 - 03.2019

Site Engineer

Garden City Landscape
09.2016 - 09.2017

Architect Diploma

08-2016

Bachelor of Science - Agriculture

University Of Jordan
04.2001 -

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Hamza MasoudOperation Manager