Hamza Al Joulani
Hospitality Professional And Receptionist
AQABA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Receptionist
Captains Hotel
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Teller
Swiss Exchange
10.2022 - 10.2024
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
- Received detailed performance reviews and focused on areas of opportunity to improve teller skills.
- Assisted auditors in identifying information necessary to complete audit activities.
- Responded to and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Provided warm and friendly welcome to customers to create excellent first impression.
- Managed store currency levels and tracked currency shipments and deliveries.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Bellman
Cloud7 Hotels and Residence
07.2021 - 08.2022
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Notified front desk manager of any guest issues in need of additional attention.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
Front Office Receptionist
Cloud7 Hotels and Residence
12.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Warehouse Assistant
Marhaba Shopping Center
09.2019 - 10.2021
- Understood warehouse product placement, enabling efficient picking and packing services.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Security Officer
Securitas Jordan
11.2020 - 07.2021
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bachelor - Business Administration
Al-Hussein Bin Talal University
Skills
Friendly customer service
Data entry
Telephone skills
File management
Office management
Administrative support
Customer/Client relations
Organization skills
Office administration
Mail handling
Front desk operations
Customer service
Languages
5,C1
References
References
Available upon request.
Timeline
Receptionist
Captains Hotel
11.2024 - Current
Teller
Swiss Exchange
10.2022 - 10.2024
Front Office Receptionist
Cloud7 Hotels and Residence
12.2021 - 07.2022
Bellman
Cloud7 Hotels and Residence
07.2021 - 08.2022
Security Officer
Securitas Jordan
11.2020 - 07.2021
Warehouse Assistant
Marhaba Shopping Center
09.2019 - 10.2021
Bachelor - Business Administration
Al-Hussein Bin Talal University
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