HAMZA AL-NUAIMAT
CSR Supervisor
AS'SALT
Summary
Detail-oriented Sales Representative with2+ years of experience in the finance industry. Experienced in driving growth, increasing sales, and building customer relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
CS MENA
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Manager
zain company
03.2021 - 09.2023
- I have previous experience in promoting goods and offers I worked in a company the 7 media, zain company, orange money, orange fiber and other companies for tourism and travel such as: Pink Siq Travel & Tourism، Montana Travel & Tourism and I'm also a college student.
Education
Diploma - cyber security
Al-Balqa Applied University
08.2022 - Current
Skills
- Creativity
- Time management
- Effective communication skills
- Communication
Call management
Complaint resolution
Personal Information
- Date of Birth: 03/27
- Nationality: JORDANEN
Id Number
2000282941
Timeline
Customer Service Representative
CS MENA
09.2024 - Current
Diploma - cyber security
Al-Balqa Applied University
08.2022 - Current
Sales Manager
zain company
03.2021 - 09.2023
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