Hala Mahmoud
Senior Hr Specialist
Amman
Summary
Offering friendly and adaptable approach, ready to develop in field of human resources. Brings understanding of employee relations and compliance, alongside skills in communication and organizational management. Ready to use and develop skills in talent acquisition and performance management in human resource role.
Overview
3
3
years of professional experience
2
2
Languages
5
5
years of post-secondary education
Work History
Senior Hr Specialist
Visa center
06.2023 - 02.2025
- Planned new hire orientations and handled contracts.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Increased employee productivity levels by conducting regular performance evaluations, setting clear expectations, and providing constructive feedback.
- Improved overall employee satisfaction by designing and executing targeted employee engagement initiatives.
Consulting and Customer Service Officer
Visa Center
06.2022 - 06.2023
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative - Call Center
Extensya
02.2022 - 06.2022
- Follow communication 'scripts' when handling different topics
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor's in Finance And Banking -
Applied Science Private University
Amman, Jordan 10.2017 - 06.2021
High School Diploma -
Shati Al Qurum High School For Girls
Muscat, Oman 09.2015 - 06.2017
Skills
Proficient in Computer Applications
Internship
Customer service intern, Bank ABC, Amman, Jordan, 09/01/20, 10/31/20
Community Service
- Volunteer at English language Olympics
- Organizer at The Sixth International Conference of the Faculty of Economics and Administrative Sciences at the Applied Science Private University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior Hr Specialist
Visa center
06.2023 - 02.2025
Consulting and Customer Service Officer
Visa Center
06.2022 - 06.2023
Customer Service Representative - Call Center
Extensya
02.2022 - 06.2022
Bachelor's in Finance And Banking -
Applied Science Private University
10.2017 - 06.2021
High School Diploma -
Shati Al Qurum High School For Girls
09.2015 - 06.2017
Similar Profiles
Tyler HancockTyler Hancock
Data Entry Operator at National Visa CenterData Entry Operator at National Visa Center
JOSEPHINE HANSONJOSEPHINE HANSON
Government Contractor at National Visa CenterGovernment Contractor at National Visa Center
Yog GautamYog Gautam
Visa Processing Specialist at National Visa CenterVisa Processing Specialist at National Visa Center