Summary
Overview
Work History
Education
Skills
Certificates And Training
Timeline
Generic
HALA AYOUB

HALA AYOUB

Quality Management & Institutional Strengthening
Amman

Summary

Professional Summary

Bringing over 15 years of experience in education, including 7 years managing quality assurance and education programs in higher education institutions and 8 years in teaching and academic program development, demonstrating a well-rounded understanding of the field. Successfully led funded vocational training programs from renowned donors such as the European Bank for Reconstruction & Development (EBRD), Swiss Agency for Development and Cooperation (SDC)/SwissContact, and Japan International Cooperation Agency (JICA), ensuring impactful educational initiatives.

A certified ISO 9001:2015 Lead Auditor by the Chartered Quality Institute (CQI)/International Register of Certified Auditors (IRCA), UK, with extensive expertise in ensuring quality standards and institutional excellence. A Fellow of the Middle East Professional Learning Initiative (MEPLI) of the Harvard Graduate School of Education, Harvard University, USA, with specialized training in educational leadership. Further honed expertise in transformational leadership and curriculum design through workshops at Vanderbilt University, USA, gaining insights into effective teaching methodologies.

Overview

17
17
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages

Work History

Institutional Strengthening Advisor

International Research & Exchange Board (IREX)
11.2023 - Current


  • Provided tailored technical support to Jordanian public Higher Education Institutions (HEIs) to enhance early-grade pre-service teacher education programs, focusing on staff capacity building, partner mobilization, and program execution within scope, budget, and timeline.
  • Assessed institutional performance using the Higher Education Institution Quality Assurance Tool (HEIQAT), identifying gaps and implementing strategic improvements in pre-service teacher training.
  • Co-developed and implemented performance improvement plans for HEIs, incorporating incremental milestones, Key Performance Indicators (KPIs), and structured annual planning for long-term sustainability.
  • Supported policy and regulatory adoption to ensure a high-quality, end-to-end student learning experience, aligning with national and international quality assurance frameworks.
  • Led curriculum and resource development for revamped pre-service teacher education programs, ensuring alignment with accreditation standards and best practices.
  • Ensured compliance with national and international accreditation standards, including AQACHEI (Jordan), MOE, and CAEP (U.S.), maintaining program quality and institutional credibility.
  • Facilitated multi-stakeholder collaboration with Vanderbilt University, Queen Rania Academy for Teachers, and other partners, ensuring effective program alignment and execution.
  • Monitored project activities and evaluated progress using data-driven performance tracking, providing strategic recommendations to optimize program effectiveness and impact.

Academic Development & Quality Assurance Manager

Royal Academy of Culinary Arts -Technical University College
08.2018 - 10.2023


  • Successfully contributed to the development and design of the newly offered BA in F&B Management endorsed by EHL
  • Ensured RACA compliance with the national accreditation standards of (Ministry of Higher Education & Scientific Research) & (Higher Education and Accreditation Commission) and international accreditations like European Framework of Quality Management (EFQM), EHL Certification, and UNWTO.TedQual for all offered programs
  • Led the development and implementation of RACA’s Strategic Plan (2022-2027), aligning mission, vision, core values, and governance framework, including defining governance bodies, committee roles, and terms of reference.
  • Designed and implemented key governance tools, including the RACI chart, risk management plan, and Balanced Scorecards, ensuring accountability, performance tracking, and strategic decision-making.
  • Executed strategic plans to enhance productivity, efficiency, and organizational effectiveness through process optimization, employee management, and continuous improvement initiatives.
  • Led quality assurance and compliance efforts, including SOP development, internal audits, accreditation alignment, and external audit coordination to ensure service reliability and institutional excellence.
  • Monitored and improved institutional performance by tracking KPIs, analyzing performance metrics, and implementing quality improvement processes to align with organizational goals.

Academic Department Supervisor

Royal Academy of Culinary Arts/Affiliate of Les Roches
09.2016 - 07.2018

English Language Teacher

Royal Academy of Culinary Arts/Affiliate of Les Roches
09.2011 - 04.2016

English Program Coordinator

Royal Academy of Culinary Arts/Affiliate of Les Roches
05.2014 - 08.2015

English Language Teacher

Vocational Training Center
10.2010 - 08.2011
  • Company Overview: USAID Hospitality Funded Project


Academic Professor Assistant

Jordan University of Science and Technology
10.2009 - 08.2010

English Teacher

Latin Patriarchate School
02.2008 - 06.2009

Education

Master's - Applied Linguistics

Jordan University of Science & Technology

B.SC - English for Specific Purposes

Jordan University OF Science Technology

Skills

  • Strategic Planning & Decision-Making – Expertise in developing and implementing institutional strategies, aligning goals with performance metrics for continuous improvement
  • Quality Assurance & Risk Management – Certified ISO 9001:2015 Lead Auditor with experience in quality management systems (QMS), accreditation compliance, and risk mitigation
  • Project & Change Management – Skilled in managing large-scale education and training programs, driving process improvements, and leading organizational transformation initiatives
  • Team Leadership & Cross-Functional Communication – Proven ability to lead diverse teams, foster collaboration, and ensure seamless communication across departments and stakeholders

  • Training & Capacity Building – Expertise in designing competency-based training programs, developing educational frameworks, and facilitating staff development
  • Performance Management & Data Analysis – Proficient in monitoring key performance indicators (KPIs), conducting audits, and utilizing data-driven insights to optimize efficiency
  • Results-Oriented Problem-Solving
  • Curriculum Design

Certificates And Training

  • Fellow of Middle East Professional Learning Initiative (MEPLI), Professional Education at the Harvard Graduate School of Education, Harvard University, USA, 01/25-12/25
  • Certified Project Management for Development (Project DPro Foundation), PM4NGOs, 02/25
  • Transformational Leadership Workshop, Vanderbilt University, Nashville, USA, 09/24
  • Curriculum Design Workshop in Early Grade Education, Vanderbilt University, Nashville, USA, 09/24
  • Certified ISO 9001:2015 Lead Auditor by Chartered Quality Institute (CQI) / International Register of Certified Auditors (IRCA)/ United Kingdom, 05/24
  • PTE, Pearson English Competency Certificate, UNIHOUSE, Amman, Jordan (score 87/90), 06/24
  • Quality Management Training, École Hôtelière de Lausanne, Switzerland, 10/21
  • Outcome Based Education (OBE) & Academic Quality Assurance, UDEMY Online Course, 05/20
  • Recruitment & Marketing Training, EHL Advisory Services, Amman, Jordan, 07/19
  • EHL Qualified Learning Facilitator's Certification Program Level 1 &2, EHL Advisory Services, Lausanne, Switzerland, 03/19
  • IELTS Certificate, UNIHOUSE, Amman, Jordan (Score 7.5), 07/23
  • Project Management Professional course (PMP), Pioneers Academy, Amman, Jordan, 11/17-12/17
  • Certified English Teacher as a Global Language, Laureate University (Switzerland), 02/14-04/16
  • Master Class for Educators, The Royal Academy of Culinary Arts, Amman, Jordan, 05/12
  • Institutional TOFEL Certificate, AMIDEAST, Amman, Jordan (Score: 578), 08/08
  • ITP certificate, Jordan University of Science and Technology, Irbid, Jordan (Score: 560), 01/08

Timeline

Institutional Strengthening Advisor

International Research & Exchange Board (IREX)
11.2023 - Current

Academic Development & Quality Assurance Manager

Royal Academy of Culinary Arts -Technical University College
08.2018 - 10.2023

Academic Department Supervisor

Royal Academy of Culinary Arts/Affiliate of Les Roches
09.2016 - 07.2018

English Program Coordinator

Royal Academy of Culinary Arts/Affiliate of Les Roches
05.2014 - 08.2015

English Language Teacher

Royal Academy of Culinary Arts/Affiliate of Les Roches
09.2011 - 04.2016

English Language Teacher

Vocational Training Center
10.2010 - 08.2011

Academic Professor Assistant

Jordan University of Science and Technology
10.2009 - 08.2010

English Teacher

Latin Patriarchate School
02.2008 - 06.2009

B.SC - English for Specific Purposes

Jordan University OF Science Technology

Master's - Applied Linguistics

Jordan University of Science & Technology
HALA AYOUBQuality Management & Institutional Strengthening