Haitham Khalaileh
HR Manager
Amman
Summary
Experienced Human Resources Manager adept at managing employee benefits, compliance, hiring/onboarding, performance management, licensure tracking, and HR records. Skilled communicator who excels at engaging with employees at all levels. Certified Quality Management System Lead Auditor with expertise in ISO9001:2015 standards. Goal-oriented professional focused on contributing to company growth and success through ensuring product/service quality and compliance, as well as fostering employee satisfaction and engagement. Proficient in HRIS, applicant tracking systems, benefits management, quality assurance/control, internal audit procedures, and inspection protocols. Extensive knowledge in accounting, finance, and HR Menaitech system from previous roles as well as Quality and Compliance Manager committed to continuous improvement, professional development, and delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
HR & Support Manager
Taj Al safa Real Estate development
10.2023 - Current
- Setting the department budget and expenses in coordination with Finance
- Participating in formulating strategies, policies, and objectives for TAJ ALSAFA
- Suggesting the functional strategies for the department in coordination with section heads under supervision
- Controlling the performance of the department, setting Key Performance Indicators, and ensuring that the set plans and programs achieve the desired objectives
- Managing the implementation of Human Resources strategies, systems, procedures, and forms in addition to formulating and recommending policies, regulations, and practices for conducting human resources programs
- Managing the performance of the Human Resources function including recruitment plans, training programs, performance management, administering compensation and benefits and updating the HR policies periodically, and ensuring the implementation of policies and procedures
- Recommending human resources, personnel, administrative and IT policies, and procedures and ensuring their compliance with the work laws
- Overseeing the preparation of the payroll of all employees, processing payroll in an accurate and timely manner, submitting social security, entering all time sheets in coordination with Finance
- Managing the development of organizational culture and climate in which employees have the competency, concern, and commitment to Taj AlSafa mission and vision
- Managing and directing the interactions with external and governmental entities in relation to administration activities
- Managing tasks related to administration, this includes housekeeping, food & beverage services, stationery, reception, phones, security, houses, cars, parking (if any) and stationery
- And managing the maintenance for all kinds of fixed assets (premises, offices, air conditioning, disks, lockers, chairs, tables, PC's …etc.)
- Managing all the activities regarding insurance matters such as medical insurance, vehicles insurance, and following up on all insurance contracts
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
Human Resources Manager & Internal Audit Manager
City Center for Furniture
09.2020 - 07.2023
- Managing employee benefits & compliance, employee hiring & on-boarding, performance management processes, licensure tracking and HR records
- Dependable and organized team player with the ability to communicate effectively and efficiently
- Skilled at building relationships with employees across all levels of an organization
- Proficient with HRIS, applicant tracking and benefits management
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Quality & Compliance Manager
Drikesh company
01.2019 - 08.2020
- Quality Management System (QMS)
- Policy & Procedures Manual (PPM)
- Standard Operating System (SOP)
- Quality Assurance & Quality Control
- Setup & got the ISO9001:2015 for the company
- Internal Audit & Inspection
- Preparing and following up the implementation of the company's buildings and projects and decoration as per the instructions and plans as necessary and on the specified date
- Repair and maintenance of all facilities of the company (bathrooms - halls - administration - spa Deniz)
- A daily tour of all the company’s facilities and on the detection of maintenance books on projects (bathrooms - halls - administration - spa Deniz) and documented and delivered
- Training, assistance and development of maintenance personnel skills
- Continuously developing the maintenance department with high quality and efficiency
- Enhanced operational efficiency by streamlining quality assurance processes and documentation.
- Conducted comprehensive audits to identify gaps in compliance, leading to improved regulatory adherence.
- Achieved higher customer satisfaction levels by monitoring supplier performance and ensuring adherence to quality standards.
HR & Administrations Manager
Haward Technology Middle East
04.2017 - 11.2018
- - Organize and supervise the office activities
- - Maintains office services by organizing office operations and procedures
- - Ensure customer satisfaction by implementing Complaint Management system
- - Assist in recruitment process
- - Employee benefits & compliance
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Quality & Compliance Manager
Haward Technology Middle East
09.2014 - 04.2017
- - Plan, implement and manage strategies and activities to maintain, and whereby possible further improve, the quality of the company result
- - Plan, implement and manage other supplementary initiatives that promote the efficiency and welfare of the company
- - Establish, implement and maintain the company's QMS & document control
- - Manage and control the dissemination and implementation of Quality Assurance procedures and policies specified in the Quality Manual
- Collaborated with cross-functional teams for continuous improvement initiatives, resulting in increased product reliability.
Chief Accountant
Electric House
05.2012 - 06.2014
- - Prepare, fix & Supervise AP, AR, GL, Assets, Payroll, Petty cash , Insurance, Rent & the LCs/LGs
- - Bank Reconciliations
- - Monitoring, control the facilities of banks & the funds
- - Coaching the accounts team
- - Prepare the necessary report for CFO & top management
- - Managing the personal investment & expenses of owners
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Established strong relationships with external partners such as banks, auditors, and tax consultants to ensure smooth interactions and compliance.
- Completed year-end closing processes with controllers and external auditors.
- Assisted team members in transitioning to new system through extensive training and one-on-one support.
- Developed annual budgets in collaboration with senior management, aligning resources with company objectives.
General Accountant
alfanar
08.2008 - 04.2012
- - Audit the branches & visit the clients for account reconciliation
- - Study & Release sales orders, sales return, sales invoice & delivery notes
- - Analysis & research the clients then put the recommendations for the requests of new/exist client accounts, credit facility modifications, exceptions, blocks accounts, close accounts
- - AP, AR, GL & Payroll & Calculations, record & pay salesmen employees rewards
- - Evaluate & provide training for the new accountant, accounts administrator
- Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.
Accountant
Alfozan building material Co
11.2006 - 05.2008
- - Financial collections
- - Customer accounts reconciliation
- - Customers problems solving
- - Follow up with salesmen for the collections
- - Studying & analysis customers status for increasing limit & term, new credit customers
- - Banks reconciliations
- - Payroll process & transactions
- - Prepare & provide the reports for managers
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Accountant
Mas for furniture trading Co.
10.2005 - 08.2006
- - Follow up & control the stock & matching between ledger & system monthly
- - Prepare the sales & purchasing invoices
- - Oracle software
Education
Bachelor's Degree - Accounting and Finance
The Hashemite University
Zarqa, Jordan08-2004
Skills
- Objectives and Key Results (OKRs)
- Investigation
- Quality assurance
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Staff management
- Regulatory compliance
- Training and mentoring
- Project management
- Performance management
Awards
Certificate Of Excellence
Certification
- Employees violations investigation based on labor law
- Certified Quality Management System Lead Auditor
- Financial Planning Performance & Control
- QMS Auditor
- ISO9001:2015 Auditor Transition
Languages
Arabic
English
Technology
Smartphones; laptops; windows11 & applications awareness.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceSoftware
Menaitech
365 Office
Websites
Timeline
HR & Support Manager
Taj Al safa Real Estate development
10.2023 - Current
Human Resources Manager & Internal Audit Manager
City Center for Furniture
09.2020 - 07.2023
Quality & Compliance Manager
Drikesh company
01.2019 - 08.2020
HR & Administrations Manager
Haward Technology Middle East
04.2017 - 11.2018
Quality & Compliance Manager
Haward Technology Middle East
09.2014 - 04.2017
Chief Accountant
Electric House
05.2012 - 06.2014
General Accountant
alfanar
08.2008 - 04.2012
Accountant
Alfozan building material Co
11.2006 - 05.2008
Accountant
Mas for furniture trading Co.
10.2005 - 08.2006
- Employees violations investigation based on labor law
- Certified Quality Management System Lead Auditor
- Financial Planning Performance & Control
- QMS Auditor
- ISO9001:2015 Auditor Transition
Bachelor's Degree - Accounting and Finance
The Hashemite University
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