Hadeel Al-Tawalbeh

Oversee daily operations across multiple franchise locations to ensure alignment with Umniah’s brand and service standards.
Develop and implement strategies to improve sales performance, customer satisfaction, and operational efficiency.
Provide leadership, support, and training to franchise staff to maintain high levels of service and compliance.
Monitor and report on KPIs, ensuring consistent performance across all assigned areas.
Act as a key liaison between the franchise and Umniah corporate teams.
Shop Supervisor

Managed daily operations of the retail shop, including staff scheduling, inventory control, and customer service.
Supervised and mentored a team of sales representatives to achieve sales targets and deliver excellent service.
Ensured adherence to company policies and procedures, maintaining a professional and efficient store environment.
Handled escalated customer issues, ensuring prompt resolution and customer satisfaction.

Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing product guidance.
Promoted and sold mobile services and products, consistently meeting individual sales targets.
Assisted with in-store merchandising and promotional activities to enhance the customer experience.