Fuad Alramahi
Software Quality Control
Amman Jordan
Summary
Systems Quality Control Officer with extensive experience in ensuring the integrity, reliability, and performance of banking systems. Proficient in identifying and resolving system issues, implementing quality assurance protocols, and collaborating with cross-functional teams to maintain high standards of system functionality. Skilled in conducting thorough testing, optimizing processes, and ensuring compliance with industry regulations. Committed to enhancing system efficiency and supporting seamless banking operations.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Systems Quality Control Officer
Jordan Kuwait Bank
9 2022 - Current
- Played a pivotal role in implementing various projects, including CliQ, SwiftSR 2022,JKB's new mobile banking, ECCU, and Core banking system yearly updates
- Applied expertise in configuring parameters and setting up systems, specializing in Core Banking Systems, A2A, Smart Vista, etc
- Designed and executed tests for both web applications and mobile platforms
- Conducted various types of testing, including Smoke, Functional, Regression, and UAT, ensuring the systems' functional and non-functional aspects were thoroughly evaluated
- Actively participated in the entire Software Development Life Cycle (SDLC), attending meetings and contributing to analysis processes
- Provided detailed progress reports on testing and reported defects/deviations encountered during test cycles, ensuring timely resolutions
- Collaborated with business development teams to comprehend product vision and requirements
- Played a key role in creating Business Requirement Documents (BRDs) for projects
- Conducted training sessions for branches and Head Office staff
- Conducted API testing using multiple platforms, such as Postman and SoapUI.
Senior Contact Center Agent
Jordan Kuwait Bank
03.2018 - 08.2022
- Identifying customer needs and cross-selling suitable solutions and products
- Providing banking product details to customers efficiently concerning organizational needs and plans
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Training other agents on how to deal with customers' inquiries and solving customers' problems and issues efficiently, providing assistance to other colleagues.
Education
Business administration -
Al albayt university
09.2013 - 2017.05
Skills
Test-Driven Development
Manual Testing
API Testing
Core Banking
Problem Solving
Self Learning
Analytical Skills
Quality Control Analysis
Quality Management Systems
Systems Analysis
Technical knowledge
Certification
ISTQB Foundation Level (CTFL), 09/2023, ISTQB - International Software Testing Qualifications Board
Personal Information
- Date of Birth: 05/31/95
- Nationality: Jordanian
Languages
Arabic
English
Timeline
Senior Contact Center Agent
Jordan Kuwait Bank
03.2018 - 08.2022
Business administration -
Al albayt university
09.2013 - 2017.05
Systems Quality Control Officer
Jordan Kuwait Bank
9 2022 - Current
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