Flordeliza Ferrer
Housekeeping Team Leader
San Juan
Summary
Housekeeping professional with strong background in maintaining cleanliness and organization to deliver exceptional service. Adept at leading teams to achieve high standards of hygiene and efficiency. Skilled in managing daily operations, training staff, and adapting to changing needs. Known for reliability, effective communication, and results-driven approach.
Overview
11
11
years of professional experience
Work History
Housekeeping Team Leader
Royal Hashemite Court of Jordan
11.2019 - Current
- Supervised daily housekeeping operations, ensuring compliance with Royal Hashemite Court standards.
- Trained and mentored team members on best practices for cleanliness and organization.
- Developed schedules to optimize staff assignments and enhance workflow efficiency.
- Conducted regular inspections to maintain high-quality standards in guest accommodations.
- Implemented inventory management systems to track supplies and reduce waste.
- Collaborated with management to address guest feedback and improve service delivery.
- Led initiatives to streamline cleaning processes, resulting in improved productivity across the team.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
Housekeeper
San Juan Surf Resort
05.2015 - 10.2019
- Trained new team members on best practices for room turnover and safety protocols.
- Enhanced guest satisfaction through attention to detail in room presentation and cleanliness standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
High School Diploma -
Sto. Rosario National High School
San Juan, La Union Philippines 04.2001 -
Skills
Customer service-focused
Cleaning techniques
Sanitation standards
Chemical handling
Workload management
Project planning
Motivation techniques
Green cleaning practices
Complaint investigation
Strong leadership
Premises cleaning
Room examination
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Clear communication
Customer satisfaction
Organizational skills
Active listening
Creative thinking
Adaptability and flexibility
Decision-making
Team guidance and motivation
Microsoft office
Safety protocols
Task prioritization
Self motivation
Stock inventory management
Goal setting
Professionalism
Quality control
Strategic planning
Staff training
Desktop computers
Employee work scheduling
Policy enforcement
Work inspection
Housekeeping
Timeline
Housekeeping Team Leader
Royal Hashemite Court of Jordan
11.2019 - Current
Housekeeper
San Juan Surf Resort
05.2015 - 10.2019
High School Diploma -
Sto. Rosario National High School
04.2001 -