FIRAS AL JAYEH
Restaurant Manager
Amman,962
Overview
17
17
years of professional experience
2
2
Languages
Work History
Restaurant Manager
Al Sakhen Restaurant
Amman
08.2020 - 10.2020
- Designed floor layout for restaurant, optimizing workflow and maximizing patron capacity
- Led through a customer and quality-focused approach to improve guest experience
- Managed a weekly rotation for employees
- Monitored, reviewed and addressed payroll concerns with employees, approving all floor staff hours weekly
- Recruited, onboarded and inducted employees, including conducting interviews
- Controlled stock of floor operations, including documenting par levels and ordering supplies
- Developed and delivered staff training, including customer service, complaint resolution and fine dining
- Set workplace culture by leading by example and demonstrating hard work and diligence to daily tasks
- Delivered pre-shift briefings setting individual and collective responsibilities
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Guaranteed compliance with food safety procedures and quality control guidelines
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Estimated supply requirements based on historical needs and projected business levels
- Championed 100% guest satisfaction by providing excellent dining experience
- Optimized profits by controlling food, beverage and labor costs daily
- Minimized loss and misuse of equipment through proper supervision and staff training.
Events Catering Supervisor
Fairmont Tours
Amman
05.2018 - 03.2020
- Ensured food displays, counters and seating areas stayed in line with company, statutory health and hygiene requirements
- Maintained excellent customer satisfaction by providing attentive, friendly and helpful customer service throughout food service
- Sourced, ordered and obtained ingredients and other items as required for catering events, ensuring supplies stayed within budgets and to client specifications
- Accepted payment and gave change to customers, processing transactions using
- POS systems and barcode scanners
- Dealt with customer complaints calmly and professionally, providing smart solutions to maintain customer loyalty
- Motivated team to achieve excellent, efficient and first-class customer services by celebrating successes and using positive reinforcement techniques
- Closely oversaw food preparation, ensuring chefs created meals within customer specifications and operations ran smoothly
- Served customers with hot and cold food and beverages on counters during service times
- Assisted in developing menus with clients and chefs for events, making suggestions based on client preferences and expertise in food preparation
- Calculated ingredients needed to determine price for services and set budgets
- Gathered critical information from clients such as date required, catering needs and number of guests attending
- Closely oversaw food prep to ensure chefs created food on time and to customer's required standards
- Directed staff to stay within food hygiene and safety regulations by closely monitoring staff operations
- Managed catering calendar to schedule employee shifts, maintaining organised schedule and complete staff
- Calculated ingredients and portions to fit quantity of guests and supply enough food for event
- Prepared catering order forms and provided costs for services, negotiating and meeting price points to benefit both parties
- Managed hiring, onboarding and training of new catering staff to align with standards, best practices and protocols.
Restaurant Captain
Blue Fig
Amman
01.2016 - 05.2018
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Seated guests quickly and coordinated timely service to minimize table wait times
- Coordinated team members to take, serve and clear orders accurately and promptly
- Adhered to quality expectations and standards
- Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service
- Met upselling goals by promoting additional menu items and increasing average transaction values
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Collaborated with chefs to verify item availability and understand daily specials for menu promotion
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests
- Anticipated and addressed guests' service needs
- Led by example in delivering friendly, courteous service, enhancing overall customer care standards
- Trained and mentored large waitstaff teams, offering support and guidance to increase service efficiency
- Delivered friendly and fast service to process high-volume food and drink orders at peak times
- Motivated servers and dining room hosts to provide positive customer care, proactively responding to guest needs
- Retained knowledge of current menu selections for accurate, reliable customer guidance
- Maintained safe hygiene and food handling standards for full compliance.
Acting Supervisor
Food Smith
Amman
02.2013 - 09.2015
- Established positive relationships with guests and employees, creating positive, energetic environment
- Assessed operational performance to measure compliance with regulatory, industry and brand standards
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Guaranteed compliance with food safety procedures and quality control guidelines
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Maintained excellent standards of service through impeccable attention to detail
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives
- Delivered high-caliber staff induction and training
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
Business Partner
Al Tahouni Roastry
Amman
09.2011 - 02.2013
Restaurant Supervisor
Q Restaurant
Amman
04.2010 - 08.2011
- Established positive relationships with guests and employees, creating positive, energetic environment
- Assessed operational performance to measure compliance with regulatory, industry and brand standards
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Maximized profitability by delivering innovative catering services
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Applied expertise in market and menu trends to exceed restaurant performance standards
- Developed safety procedures to meet local regulations and trained bartenders and waiting staff when implemented
- Maintained excellent standards of service through impeccable attention to detail
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
Waiter
Sheraton Hotel
06.2008 - 12.2009
Captain
Regency Hotel
02.2007 - 05.2008
Waiter
Holiday Inn Hotel
01.2004 - 06.2006
Education
Higher National Diploma - undefined
Ahmad Touqan School
2004
Skills
- Restaurant marketing
- Operations management
- HR and recruitment
- Sanitation guidelines
- Workflow optimization
- Staff development and mentoring
- Sales performance monitoring
- Full service restaurant background
- Sales techniques
- Labor and food cost control
- Supervisory skills
- Customer service best practices
- Event planning and management
- Workflow planning
- Brand Management
- Customer Relationship Management
- Staff Management
Additional Information
- Resourceful and detail-oriented restaurant management professional with extensive experience in food and service industries. Fantastic multitasker successful at managing, motivating and training staff for customer service excellence.
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Restaurant Manager
Al Sakhen Restaurant
08.2020 - 10.2020
Events Catering Supervisor
Fairmont Tours
05.2018 - 03.2020
Restaurant Captain
Blue Fig
01.2016 - 05.2018
Acting Supervisor
Food Smith
02.2013 - 09.2015
Business Partner
Al Tahouni Roastry
09.2011 - 02.2013
Restaurant Supervisor
Q Restaurant
04.2010 - 08.2011
Waiter
Sheraton Hotel
06.2008 - 12.2009
Captain
Regency Hotel
02.2007 - 05.2008
Waiter
Holiday Inn Hotel
01.2004 - 06.2006
Higher National Diploma - undefined
Ahmad Touqan School
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