Firas Khalil
Amman
Summary
Detail-oriented and proactive Credit Controller with 3+ years of experience in underwriting operations and credit control at IGI, a publicly listed international company (NASDAQ). Skilled in managing premium collections, reducing overdue receivables, handling complex cases, enhancing workflow efficiency, and mentoring team members. Experienced in cross-functional and international collaboration across multiple offices and global markets.
Overview
4
4
years of professional experience
Work History
Credit Controller
International General Insurance (IGI)
07.2024 - Current
- Company Overview: Publicly Listed International Company (NASDAQ)
- Manage premium collections, reconciliations, and timely allocation of receipts in the system.
- Monitor ageing reports, reducing receivables over 90 days and preventing bad debt expenses.
- Track outstanding balances, coordinate collection efforts, and ensure compliance with company policies and guidelines.
- Handle multiple complex cases, assist management with inquiries, and generate reports for decision-making.
- Provide creative ideas to enhance workflows, reduce time-consuming tasks, and meet deadlines efficiently.
- Mentor and guide new team members on business processes and best practices.
- Collaborate with global offices and international brokers in UK, USA, MENA (UAE), European, and African markets.
Junior Credit Controller
International General Insurance (IGI)
01.2023 - 07.2024
- Supported monitoring and follow-up on premium payments.
- Prepared premium reports and escalation lists for management.
- Handled broker communications and coordinated with international offices.
Junior Underwriting Operations Assistant
International General Insurance (IGI)
01.2022 - 01.2023
- Supported underwriting operations: system updates, endorsements, and quality control coordination.
- Assisted underwriters and brokers with daily queries and documentation.
- Developed cross-cultural communication skills through collaboration with global offices.
Education
Bachelor's Degree - Accounting
Al-Zaytoonah University of Jordan
01.2021
Skills
- Premium Reconciliation & Reporting
- Broker Communication & Escalation Handling
- Underwriting Operations Support
- Compliance with Credit Control Procedures
- Wealth Maximization & Healthy Cash Flow Liquidity
- Power BI (Data Analysis & Reporting)
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Risk evaluations
- Active listening
- Deadline oriented approach
- Strong negotiation
- Advanced Excel
- Teamwork and collaboration
Languages
Arabic: Native (Speaking, Reading, Writing)
English: Fluent (Speaking, Reading, Writing)
Key Strengths
- Strong analytical and problem-solving mindset
- Effective communicator with brokers, underwriters, and cross-functional teams
- Proactive in identifying issues and implementing solutions
- Experienced in handling multiple responsibilities under pressure
- Extensive experience in international collaboration across multiple IGI offices and global markets
Timeline
Credit Controller
International General Insurance (IGI)
07.2024 - Current
Junior Credit Controller
International General Insurance (IGI)
01.2023 - 07.2024
Junior Underwriting Operations Assistant
International General Insurance (IGI)
01.2022 - 01.2023
Bachelor's Degree - Accounting
Al-Zaytoonah University of Jordan
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