FIRAS K. ABUALHAIJA
Dubai
Overview
25
25
years of professional experience
Work History
Regulatory Compliance Manager
Apple Inc.
Dubai
04.2021 - Current
- Overall regulatory compliance and safety management across all Apple products.
- Monitor and influence new legislations to ensure smooth adoption with minimal business impact.
- Conduct risk assessments and implement compliance strategies.
- Collaborate with legal and public policy teams to shape industry regulations.
Sr. Product Trust & Regulatory Compliance - MEA
Amazon
Dubai
08.2019 - 02.2021
- Directed regulatory compliance and safety for all Amazon products in the MEA region.
- Designed trust narratives with legislators to enhance Amazon's reputation.
- Led regulatory safety prerequisites for vendor and seller product listings.
Compliance Manager - MEA
Dell Inc. Middle East
Dubai
11.2016 - 08.2021
- Ensured legal compliance for product shipments and registrations.
- Monitored new regulations and engaged in policy advocacy.
- Led negotiations with customs and regulatory authorities to resolve compliance issues.
Compliance Manager - Middle East
Hewlett-Packard Middle East
Dubai
05.2013 - 11.2016
- Led regulatory certifications and approvals for a wide product portfolio.
- Worked closely with regional regulatory authorities like TRA, CITC, TRC, and ICT.
- Maintained compliance KPIs and ensured all documentation was up to date.
Care and Project Manager - Middle East
Alcatel One Touch
Dubai
07.2012 - 05.2013
- Led product readiness at NPI stage including hardware and software.
- Provided support during customer homologation processes in North Africa.
- Directed after-sales services, including call centers and service providers.
After-Sales Manager MEA & South East Europe
HTC Corp.
Dubai
04.2007 - 06.2012
- Led HTC service departments across the MEA region.
- Designed strategic roadmaps to enhance customer satisfaction.
- Monitored and optimized after-sales service KPIs.
Technical Manager
Technocare L.L.C
Dubai
03.2005 - 04.2007
- Led a technical team handling mobile phone servicing and repairs.
- Implemented quality control measures to improve service efficiency.
Service Center Senior Engineer
Brightpoint Middle East
Dubai
06.2001 - 02.2005
- Provided technical expertise in mobile servicing and troubleshooting.
Service Center Engineer
Zain Jordan
Amman
09.2000 - 05.2001
- Handled mobile network equipment repairs and technical support.
Timeline
Regulatory Compliance Manager
Apple Inc.
04.2021 - Current
Sr. Product Trust & Regulatory Compliance - MEA
Amazon
08.2019 - 02.2021
Compliance Manager - MEA
Dell Inc. Middle East
11.2016 - 08.2021
Compliance Manager - Middle East
Hewlett-Packard Middle East
05.2013 - 11.2016
Care and Project Manager - Middle East
Alcatel One Touch
07.2012 - 05.2013
After-Sales Manager MEA & South East Europe
HTC Corp.
04.2007 - 06.2012
Technical Manager
Technocare L.L.C
03.2005 - 04.2007
Service Center Senior Engineer
Brightpoint Middle East
06.2001 - 02.2005
Service Center Engineer
Zain Jordan
09.2000 - 05.2001