Feras A Suwan
Barista
Amman,Al-Hashmi Al-Shamali
Summary
Friendly Barista with great skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Accomplished Barista adept at producing quality drinks while managing high-volume stores with composure and efficiency. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency. Knowledgeable about labor and inventory controls.
Overview
3
3
Certifications
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Administrative Assistant
Family Media Co - FMC
Amman, Tela'a Al-Ali
04.2020 - 05.2021
- Supported logistics for media production, social media marketing processes and meetings, including room reservations, agenda preparation and calendar maintenance.
- Monitored manager's work calendar and scheduled appointments, meetings.
Branch Manager
Baskin-Robbins
Amman, Al-Jubayhah
09.2019 - 03.2020
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Maintained friendly and professional customer interactions.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve operations.
- Increased monthly staff retention rate after implementing new training programs.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
Shift Supervisor
Applied Science private university
Amman, Abu Nusayr
08.2017 - 08.2019
- Help team members achieve performance targets.
- Organize concerts and events.
- Set up and broke down buffet station at beginning and end of shift.
- Maintained communication between servers and kitchen associates.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Managed team of cafeteria staff, monitored productivity and developed improvement plans to maximize performance.
- Resolved problems, improved operations and provided exceptional service.
Barista
Starbucks
Amman, Abdoun
11.2016 - 08.2017
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Maintaining the cleanness of the store.
Barista and Sales
Donuts Factory
Amman, Al-Hashmi Al-Shamali
05.2016 - 11.2016
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new staff members.
- Maintaining the cleanness of the store.
- Organizing the shelves to maintain inventory.
Education
High School Diploma -
Qutaiba Bin Moslim
Al-Hashmi Al-Shamali 07.2016 - 07.2017
Skills
Processes Optimization
Employee Training and Development
Smoothie & Drinks Making
Coffee Machines Usage
Cash Handling
Exceptional Customer Service
Certification
[Training of Trainer], [International Innovation Power] - [Des 2017 – Jan 2018 ]
Timeline
Administrative Assistant
Family Media Co - FMC
04.2020 - 05.2021
Branch Manager
Baskin-Robbins
09.2019 - 03.2020
[Training of Trainer], [International Innovation Power] - [Des 2017 – Jan 2018 ]
01-2018
Shift Supervisor
Applied Science private university
08.2017 - 08.2019
[Barista Certificate], [Starbucks Coffee ] - [Nov 2016 – Feb 2017]
02-2017
Barista
Starbucks
11.2016 - 08.2017
High School Diploma -
Qutaiba Bin Moslim
07.2016 - 07.2017
Barista and Sales
Donuts Factory
05.2016 - 11.2016
[IT Essentials], [The Jordanian Hashemite Fund for Human Development Academy] - [Jan 2016]
01-2016