FATIMA MAHMOUD DAOUD
Amman
Summary
I am seeking for a challenging position that fully utilizes my knowledge, abilities, and Interpersonal skills and makes a difference.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Extensya
03.2024 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
QUALITY CONTROL ASSISSTANT
Kasih Food Production Company
02.2023 - 03.2023
CUSTOMER SERVICE (sales)
Garanti
01.2021 - 08.2021
Education
B.SC. DEGREE - FOOD SCIENCE AND TECHNOLOGY
The University of Jordan - Faculty of Agriculture
Amman08.2023
Skills
- Knowledge of computer skills
- MS office applications
- Communication skills
- Team work
- Organization skills
- Negotiation skills
- Analysis skills
- Call center experience
- Data Entery
- Customer Service
- Complaint resolution
- Quality Control
Personal Information
- Date of Birth: 04/14/01
- Nationality: Jordanian
- Marital Status: Single
Certification
- HACCP (Hazard Analysis And Critical Control Point)
TRAINING COURSE At
SGS JORDAN
Dec/2023
- English course
Reading, writing and speaking
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Care Representative
Extensya
03.2024 - Current
QUALITY CONTROL ASSISSTANT
Kasih Food Production Company
02.2023 - 03.2023
CUSTOMER SERVICE (sales)
Garanti
01.2021 - 08.2021
B.SC. DEGREE - FOOD SCIENCE AND TECHNOLOGY
The University of Jordan - Faculty of Agriculture