Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic
FATIMA MAHMOUD DAOUD

FATIMA MAHMOUD DAOUD

Amman

Summary

I am seeking for a challenging position that fully utilizes my knowledge, abilities, and Interpersonal skills and makes a difference.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Extensya
03.2024 - Current
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

QUALITY CONTROL ASSISSTANT

Kasih Food Production Company
02.2023 - 03.2023

CUSTOMER SERVICE (sales)

Garanti
01.2021 - 08.2021

Education

B.SC. DEGREE - FOOD SCIENCE AND TECHNOLOGY

The University of Jordan - Faculty of Agriculture
Amman
08.2023

Skills

  • Knowledge of computer skills
  • MS office applications
  • Communication skills
  • Team work
  • Organization skills
  • Negotiation skills
  • Analysis skills
  • Call center experience
  • Data Entery
  • Customer Service
  • Complaint resolution
  • Quality Control

Personal Information

  • Date of Birth: 04/14/01
  • Nationality: Jordanian
  • Marital Status: Single

Certification

  • HACCP (Hazard Analysis And Critical Control Point)

TRAINING COURSE At

SGS JORDAN

Dec/2023


  • English course

Reading, writing and speaking

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Customer Care Representative

Extensya
03.2024 - Current

QUALITY CONTROL ASSISSTANT

Kasih Food Production Company
02.2023 - 03.2023

CUSTOMER SERVICE (sales)

Garanti
01.2021 - 08.2021

B.SC. DEGREE - FOOD SCIENCE AND TECHNOLOGY

The University of Jordan - Faculty of Agriculture

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FATIMA MAHMOUD DAOUD