Farouk Haitham
Amman
Summary
Dependable Procurement Specialist with a background in tracking products from vendor shipments to the consumer pipeline. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills. Detail-oriented professional promoting expertise in supply chain planning. Confident Procurement Specialist knowledgeable in managing vendor relations, tracking products and the methods needed to obtain the best pricing.
Overview
10
10
years of professional experience
Work History
Procurement Specialist
GPV
02.2023 - 05.2024
- Reduced procurement costs by implementing strategic negotiation tactics with suppliers.
- Streamlined purchasing processes for increased efficiency and cost savings.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Managed diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Negotiated with vendors on freight costs, cutting shipping prices by 19%.
Business Development Officer
Northvolt
03.2021 - 01.2023
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Expanded market share by conducting comprehensive market research and competitor analysis.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Negotiated contracts with vendors and clients, ensuring favorable terms for the company''s success.
Business Development Officer
Asnan Tandlinik
05.2019 - 03.2021
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Prepared and retained records, files and reports according to various government and practice standards.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Implemented new payment solutions and payment systems in order to increase revenue.
- Expanded market share by conducting comprehensive market research and competitor analysis.
Customer Relationship Officer
ElafNetTv
11.2017 - 06.2019
- Made customers aware of current and new programs and services.
- Worked with clients to address and respond to client and partnership management issues.
- Liaised between customers and organization with particular focus on working with sales department.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted customers with opening accounts and signing up for new services.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Managed department call volume of 60-90 calls per day and coordinated department schedules to maximize coverage during peak hours.
Sales Associate
Advanced TV Network
08.2014 - 06.2017
- Responded to customer requests for products, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Fielding diverse customer questions about issues such as available merchandise and current prices.
- Answered customer telephone calls promptly and in appropriate manner.
- Entered customer interaction details in an in house software to track requests, document problems and record solutions offered.
Education
Bachelor of Science - International Business Management
Mälardalens University
Västerås, Sweden06.2019
Skills
- Quick learner
- Complaint resolution
- Shipping procedures understanding
- Team Collaboration
- Non-Compliance Assessment
- Team Leadership
- MS Office proficiency
- Sale expertise
- Supply chain planning
- Knowledgeable in Power BI
- Creative problem solving
- Computer proficient
Languages
Arabic
Native language
English
Proficient
C2
Swedish
Proficient
C2
Timeline
Procurement Specialist
GPV
02.2023 - 05.2024
Business Development Officer
Northvolt
03.2021 - 01.2023
Business Development Officer
Asnan Tandlinik
05.2019 - 03.2021
Customer Relationship Officer
ElafNetTv
11.2017 - 06.2019
Sales Associate
Advanced TV Network
08.2014 - 06.2017
Bachelor of Science - International Business Management
Mälardalens University
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