FARIS Bassam Shannak
Amman
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
17
17
years of post-secondary education
Work History
Customers Service Officer
ABC Bank
JORDAN , Amman
2 2021 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
TELLER
ABC Bank
JORDAN
10.2017 - 02.2021
- Assisted customers with account inquiries and provided solutions to resolve issues promptly.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
CUSTOMER SERVICE
ATEEQ COMPANY
JORDAN
01.2013 - 01.2017
Store Manager
Bejoum Company
JORDAN -AMMAN
01.2012 - 01.2013
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Bachelor of Business - MARKETING
Petra University
JORDAN 01.2013 - 04.2017
Tawjihi -
ASSRIYA School
JORDAN 01.2011 - 04.2013
SCHOOL -
Alraed Alarabi School
JORDAN -AMMAN 01.2001 - 04.2011
Skills
Microsoft Office Applications
Sales
Leadership
Time management
Good Team Building
Work Under Pressure
Telephonenumber
+962-6-5530962
Personal Information
- Date of Birth: 12/22/95
- Nationality: Jordanian
- Marital Status: Single
Languages
Arabic
Proficient
C2
English
Intermediate
B1
Training
- Whistleblowing Online Training At ABC BANK
- Cyber Security AT ABC BANK
- Financial Crime AT ABC BANK
Timeline
TELLER
ABC Bank
10.2017 - 02.2021
CUSTOMER SERVICE
ATEEQ COMPANY
01.2013 - 01.2017
Bachelor of Business - MARKETING
Petra University
01.2013 - 04.2017
Store Manager
Bejoum Company
01.2012 - 01.2013
Tawjihi -
ASSRIYA School
01.2011 - 04.2013
SCHOOL -
Alraed Alarabi School
01.2001 - 04.2011
Customers Service Officer
ABC Bank
2 2021 - Current
Similar Profiles
IFRA ABBASIFRA ABBAS
Bank Teller at ABC BankBank Teller at ABC Bank
Firas YounisFiras Younis
AVP, Head of Retail Business Catalyst at ABC BankAVP, Head of Retail Business Catalyst at ABC Bank
Wafaa El SherbinyWafaa El Sherbiny
Governmental Accounts Manager at ABC BankGovernmental Accounts Manager at ABC Bank