Faris Alrazouk
Dubai
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Consultant
Palmira Software House
03.2019 - Current
- team lead for digital transformation projects for several clients, managing the following: Leading requirement gathering session to prepare configuration & business requirements for ARIS
- Defining process architecture & hierarchy (Leveling concept)
- Documenting business process (As-Is) with relevant process SME from various departments through workshops & meetings
- Analysis of As-Is processes, identifying gaps & improvement potential
- Redesign & re-engineer of As-Is processes to create To-Be process Mapping operating model for organizations including strategy, services, processes, application & KPI's
- Analysis of service cards data & providing enhancements & improvements
- Customer experience analysis through customer journey documentation, identifying bottlenecks & pain points for customer through workshops & meetings with service SME
- Analysis of organizational structure & functionality/capabilities of each organizational unit
- Providing necessary training to client along with customized training material.
Policies & Procedure Analyst
Arab Bank
07.2016 - 02.2019
- Documenting Business Process (As-Is) for Arab Bank PLC Countries
- Documenting End to End View for relevant Banking Products
- Project Manager for implementation of ARIS in Arab Bank PLC Countries (Total of 12 Countries)
- Handling EPM Documentation, Initiation & Planning, Dashboards, Resources Man-days & capacity, Financials payment & Benefit tracking
- Project Updates & presentations with PMO & Steering committee
- Business requirement gathering, analysis & documentation of policies & procedure approval governance workflow
- Test cases creation & validation
- Creating training materials & user guides.
Education
BSc Degree in Industrial Engineering -
The Hashemite University
Zarqa, Jordan01.2016
Skills
- Business process Management
- Operating Model
- Project Management
- Digital Transformation
- Policies & Procedure Development
- Presentation Skills
- Workshops & Training
- BPM Tools (ARIS, Visio)
- Conflict Resolution
- Business Process Reengineering
- Change Management
Certification
- Project Management Professional
- TOGAF Business Architect
- ARIS Certified Modeler & Administrator
Languages
Arabic - Native
English - Fluent
Timeline
Senior Consultant
Palmira Software House
03.2019 - Current
Policies & Procedure Analyst
Arab Bank
07.2016 - 02.2019
BSc Degree in Industrial Engineering -
The Hashemite University
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