FARID ISSA

• Managed and oversaw a digital portfolio in Jordan, with a total cost exceeding USD 800k.
• Developed and executed commercialization strategies for healthcare digital solutions, implementing subscription-based and leasing models, each valued at approximately USD 60k per software.
• Successfully locked long-term contracts for new launched solutions with approximately USD 100k per year.
• Planned, executed, and supervised digital projects to ensure customer retention and the delivery of sustainable value.
• Successfully supported the implementation of over 40 installations across the Middle East Sub-Region.
• Utilized Salesforce CRM and adhered to the Miller-Heiman sales process, ensuring comprehensive documentation of sales and customer interactions.
• Led or co-led multiple global squads in the EMEA/LATAM region, providing critical support for the Digital Transformation Journey.
• Played an instrumental role in identifying and enabling commercial opportunities across the Middle East region.

3 Months Support & Development Program

Country: UAE - Head Office Middle East

• Enhanced the core solutions infrastructure and executed data cleansing procedures, resulting in better balance for more than 70 installations.
• Initiated and supervised the development of low-effort, high-value features, significantly improving customers' daily operations and overall satisfaction.
• Formulated a strategic approach to address cloud-based solutions within the country's regulatory framework, ensuring compliance and scalability.
• Led the establishment of an expert agile network, providing vital support to Gulf countries and contributing to the expansion of digital solutions.

Started during the last year of college to assist, manage and support the sales and promotion process to a Security Solutions Company.

Managed high-budget tenders with high complexity of laws and regulations requirements.

Assisted in the procurement and delivery process for physical security solutions.

Responsibile for all digital directories and web solutions.