Farah Waddah Al-Belbeisi
Sr. Project Coordinator
Amman
Summary
Results-driven professional with extensive experience in project coordination, research, and development within the education, entrepreneurship, and nonprofit sectors. Adept at managing complex projects, fostering stakeholder relationships, and driving organizational goals with a focus on efficiency and innovation. Certified in PMP and PMD, with a proven track record of achieving results and exceeding expectations.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Senior Project Coordinator
Jordan River Foundation
09.2021 - Current
- Produces statistical, analytical and narrative reports, including reports on reporting requirements, project expiry dates as well as any other report
- Ensures timely distribution of all memos related to the project to all concerned staff, and follows-up on actions required
- Is responsible for action plan and project's budget; ensures that budget expenditure falls within project financial resources; develops and manages appropriate accounting system for the project in coordination with relevant Finance staff
- Develops and maintains productive working relationships with project stakeholders and team members to ensure the smooth implementation
- Evaluates the project activities, establishes and implements mechanism to systematically assess the achievement of results
- Ensures that the project staff are implementing the project activities in accordance with the terms and conditions prescribed and approved in the project documents
- Review and update work plan throughout the program with the guidance and management support from Program Manager
- Monitor and pro-actively track program budget and maintain effective and efficient spending levels for quality delivery of the program
- Coordinate field officers day to day implementation of project activities
- Coordinate and manage relationships with the stakeholders of the project, including beneficiaries, contractors, partners, local government and other organizations
Research and Development Senior Officer
Injaz
10.2019 - 12.2020
- The Information Reporting & Documentation Supervisor/Senior Officer is responsible to carry out some research projects related to Education and entrepreneurship, interpret the results of these research projects and recommend new services, in addition to publish the results of significant projects as required
- Researching topics, trends and global good practices related to Education & Entrepreneurship
- Conduct primary and secondary research requested by the R&D Director and write up findings
- Analysis of primary and secondary quantitative and qualitative data related to education and entrepreneurship
- Write reports and policy briefing notes on subjects related to education and entrepreneurship as requested by the R&D Director
- Assisting in Scaling Lab related to activities (including research, data collection, data analysis, lab convening, minutes taking and documentation)
- Making recommendations to INJAZ management based on research and observations
- Collecting data and information from INJAZ SBU's and sharing updates with INJAZ team
- Responsible for INJAZ semester and yearly reporting
- Organize and collect comments of management and relevant parties about new researching ideas and reports conducted by the R&D Division
- Document and maintain information management, records, retention and archiving all research conducted at the R&D Division
- Act as an information hub to INJAZ Group
Operations Officer
Orange
08.2018 - 10.2019
- Company Overview: Golden Wings (Franchise Orange)
- The Operations Officer is responsible to serve as the liaison between INJAZ and Ministry of Education, Ministry of Higher Education, Ministry of Social Development, KAFD, and Youth Centers
- Moreover, ensure smooth and efficient communication and follow up on the effective delivery of INJAZ programs in coherence with INJAZ targets and goals
- Roll out Programs in schools, universities and youth centers
- Visit and match volunteers with allocated schools, universities and TEVET
- Follow up with volunteers and teachers
- Collect enrollment and graduation sheets
- Distribute kits for all programs
- Distribute certificates for students
- Collect pre and post evaluation forms
- Follow up in the competition programs (EBC, CSP, DI and WASL)
- Provide needed support to all volunteers throughout programs
- Track and collect success stories during the programs
- Documentation and reporting
- Any other tasks or activities requested within the scope of the job tasks and responsibilities
- Golden Wings (Franchise Orange)
Back Office Supervisor
Orange
01.2014 - 07.2017
- Provides technical and logistical support to the wholesale Sales team and follows up on timely fashion all new installations
- Follow-up all the obstacles that prevent the completion of installation of any request; to increase Orange commitment of provisioning time toward its customers
- Coordinates with the concerned parties to manage any technical project that is initiated to serve the customers
- Maintains a reliable and up to date database for customers (telecom operators)
- Follows up all financial complaints from the customers to solve any misunderstanding and/or mismatch
- Follows up the operators' faults and complaints with concerned departments till clearance to ensure customer satisfaction
- Advises or propose alternative solutions to facilitate the work and wholesale handling process
- Participates in preparing statistical reports of the department's activities upon request; weekly, monthly and yearly to provide analytical reports and improving the work
- Manages and participates in projects to solve raised problems and to develop the work process like data cleansing
- Validates and puts practice code for any new product implemented on CCBS with IT department to avoid any risk before launching the product
- Traces any Procedural fault for new product after launching it on the system and coordinates with IT department to enhance and overcome any obstacle
Sales and Customer Service
Orange
- Handle and solve all customer inquiries and complaints directly or after escalating them to the concerned department in order to achieve customer satisfaction
- Escalate and solve problems to other departments within JTG
- Follow up reported problems to ensure solving and giving feedback to the customer
- Sell telecommunication products and services to both individuals and companies
- Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments
- Book and install new lines/circuits/bundles/services to meet established monthly quotas
Education
Master's - Human rights
University of Jordan
09.2013 - 05.2017
Sociology -
University of Jordan
09.2009 - 06.2013
Skills
- Windows XP
- Windows Vista
- MS Word
- MS PowerPoint
- MS Excel
Publications
CEDAW FROM AN ISLAMIC PERSPECTIVE: JORDAN RESERVATION ON SOME OF THE ARTICLES AND ITS EFFECT ON WOMEN'S RIGHTS, International Journal
Certification
PMD (Project Management Development)
Courses
- English Advance Course
- Leadership course from Injaz
Timeline
Risk Management Training
12-2024
PMP (Project Management Professional)
10-2024
Communication Skills Training
09-2024
Emotional Intelligence, Creative Thinking -Effective Problem-Solving & Decision-Making Training
08-2024
PMD (Project Management Development)
01-2024
Senior Project Coordinator
Jordan River Foundation
09.2021 - Current
Research and Development Senior Officer
Injaz
10.2019 - 12.2020
Operations Officer
Orange
08.2018 - 10.2019
Back Office Supervisor
Orange
01.2014 - 07.2017
Master's - Human rights
University of Jordan
09.2013 - 05.2017
Sociology -
University of Jordan
09.2009 - 06.2013
Sales and Customer Service
Orange
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