Farah Ghunaim
Amman
Summary
I Possess a high degree of flexibility, reliability, and exemplary time management skills . furthermore , i am characterized by enthusiasms , self- motivation , a strong sense of responsibility , and a diligent work ethic . As an individual , i exhibit maturity and thrive in team- oriented settings , demonstrating the ability and to adapt effectively to demanding circumstances. i am equally proficient in collaborating within a team environment and taking independent initiatives .
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
BLOM Bank
05.2017 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Agent
Al Naouri Group
04.2016 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Education
High School Diploma -
Al Quds Collage
Amman 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Excellent command of MS office applications ( Internet Microsoft Office: Word, excel )
Strong communication, organization, and multitasking skills
Accurate calculations
Freight management
Customer clearance
Certification
Human resources management course
Timeline
Communication skills course
07-2017
Customer Service Representative
BLOM Bank
05.2017 - Current
Customer Service Agent
Al Naouri Group
04.2016 - 06.2017
Human resources management course
02-2016
High School Diploma -
Al Quds Collage
04.2001 -
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