Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Farah Al Manoon

Operations Analyst
Amman,AM
Farah Al Manoon

Summary

Self-motivated and determined interior design graduate with a passion for customer service seeks a full-time position where I can apply my skills to provide exceptional services to customers regarding the interior design and customer service. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Customer Manager offering [Number]-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Client Services Manager providing leadership to [Job title]s and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Versatile [Job Title] with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Forward-thinking Sales and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment. Remains in tune with latest sales and marketing strategies. Possesses excellent track record in predicting and planning for new sales direction and market trends. Identifies new sales prospects and negotiate deals while maintaining high level of customer satisfaction. Oversees strategies and campaigns throughout product, service or concept lifecycle. Leads by example and inspire sales and marketing staff to perform at peak levels. Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

10
years of professional experience
5
years of post-secondary education
2
Languages

Work History

Mahmoudia Motors
Amman, Jordan

CRM Officer
01.2019 - 05.2021

Job overview

  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Created customer support strategies to increase customer retention.
  • Made customers aware of current and new programs and services.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Managed customer relations on ongoing basis to maximize customer retention.

Skylark Jordan for International Educational
Amman, Jordan

Operation Manager
12.2016 - 03.2018

Job overview

  • General duties include the following: - Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement
  • Support the company in production planning and making sure the business is adequately resourced
  • Identifying any skills gaps in the organization and undertaking a recruitment program to support this
  • Training of staff and managers to ensure that everyone is performing adequately in their role
  • Providing a leadership support function to teams and motivating staff to achieve production goals
  • Managing budgets and costs effectively in respect of the planning process
  • Acting as a liaison to senior management and board of directors to keep them up to date with shop floor matters
  • Ensuring key performance indicators are in place and production targets are met.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.

MetLife Alico
Amman, Jordan

Retail Salesperson
07.2015 - 10.2015

Job overview

  • General duties include the following: - Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones
  • Contact potential clients and create rapport by networking, cold calling, using referrals etc
  • Appraise the wishes and demands of business or individual customers and sell the suitable protection plans
  • Collect information from clients on their risk profiles in order to offer them the proper solution monitoring the team’s performance
  • Prepare reports to shareholders on the success on your business endeavors
  • Retain continuous awareness of transactions, sales, terms and keep relative records
  • Check insurance claims to solidify trust and safeguard reputation
  • Frequently replenish job-specific knowledge and apply it on the field
  • Fulfill all company-established policy obligation.
  • Worked with loss prevention in monitoring shopper behavior.

Jordan Health AID Society
Amman, Jordan

Data Assistant
07.2014 - 06.2015

Job overview

  • General duties include the following: - Compile and gather data for processing and entering into databases
  • Organize and process data relating to purchase orders and vendor payments
  • Enter and process data relating to invoices and customer balances
  • Check and verify data relating to inventory supplies
  • Enter and process data relating to bank deposits and bank check issues
  • Enter patient data with medical history in a relevant database
  • Retrieve patient data from the database for billing purposes
  • Maintain databases for various types of activities and functionalities
  • Enter and retrieve data from a database relating to administrative tasks and functions
  • Handle data processing operation relating to specific or multiple projects.
  • Implemented document management solutions with primary focus on document control, distribution and knowledge management.
  • Received and processed contract data requirements list (CDRL) deliverables and associated documentation.

Irbid Bowling Center
Irbid, Jordan

Business Manager Director
01.2011 - 12.2013

Job overview

  • General duties include the following: - Directs activities of workers engaged in providing services to patrons and in maintaining facilities equipment - Assigns alleys for use, issues score sheets and pushes controls to actuate automatic game-scoring equipment
  • Records number of games played collects payment
  • Prepares distributes announcements of league activities, collects member fees, and distributes tournament prizes
  • May sell bowling equipment.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
  • Maintained, verified and updated privileges for credentials files, insurance and legal documentation.

Education

Yarmouk University
Irbid

Bachelor of Arts from Interior Design
06.2009 - 07.2014

University Overview

Skills

Ability to work under pressureundefined

Timeline

CRM Officer
Mahmoudia Motors
01.2019 - 05.2021
Operation Manager
Skylark Jordan for International Educational
12.2016 - 03.2018
Retail Salesperson
MetLife Alico
07.2015 - 10.2015
Data Assistant
Jordan Health AID Society
07.2014 - 06.2015
Business Manager Director
Irbid Bowling Center
01.2011 - 12.2013
Yarmouk University
Bachelor of Arts from Interior Design
06.2009 - 07.2014
Farah Al ManoonOperations Analyst