Farah Al-Rajabi
Amman
Summary
Dedicated professional with experience in customer service and account management, adept at building strong client relationships and delivering exceptional service to meet customer needs. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Operational Specialist
Clarity Debt Resolution Inc.
04.2024 - Current
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Analyzed statistical data and reports to identify areas of improvement in operations.
- Identified needs of customers promptly and efficiently.
Content moderator
Webhelp Co
06.2021 - 03.2024
- Reviewing user-generated content to remove offensive, inappropriate and harmful content before it reaches people online
- We follow pre-defined sets of rules that platforms set to protect their users and maintain their reputation and legal compliance
Customer Service Team Leader
Crystal Co
06.2021 - 12.2021
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Streamlined team processes for increased efficiency and productivity.
- Led by example through consistently maintaining excellent performance standards.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
Customer Service Executive
Crystal Co
03.2021 - 06.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Sales Executive /Biotechnologist
Al-Faiha for laboratories and scientific supplies Co.
10.2019 - 03.2020
- Showcasing products or services to prospective customers and educates them about their benefits
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed molecular cloning techniques such as PCR, restriction digestion and ligation.
- Developed standard operating procedures for laboratory processes related to biotechnology projects.
Real estate sales consultant
Al-Wadi Al-Jadeed Co.
10.2018 - 10.2019
- Providing clients with assistance throughout the buying and selling process of properties including providing lease management services, preforming market analysis and helping clients find the best properties to invest in
Education
MBA - Business Administration
University of Jordan
Jordan03-2026
Bioinformatics Engineer -
JUST
Jordan07-2018
Skills
- Leadership
- Time management
- Problem solving
- Emotional Intelligence
- Multi-Tasking
- Project management
- Interpersonal skills
- Confident public speaking
Languages
- Arabic, Native
- English, Fluent
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Operational Specialist
Clarity Debt Resolution Inc.
04.2024 - Current
Customer Service Team Leader
Crystal Co
06.2021 - 12.2021
Content moderator
Webhelp Co
06.2021 - 03.2024
Customer Service Executive
Crystal Co
03.2021 - 06.2021
Sales Executive /Biotechnologist
Al-Faiha for laboratories and scientific supplies Co.
10.2019 - 03.2020
Real estate sales consultant
Al-Wadi Al-Jadeed Co.
10.2018 - 10.2019
MBA - Business Administration
University of Jordan
Bioinformatics Engineer -
JUST
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