Faisal Al Zawahreh

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
• Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
• Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Calculated correct order totals, updated accounts, then check with the accounts department to fix it
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

* Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
* Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
* Built relationships with customers to encourage repeat business.

* Prepared merchandise for sales floor by pricing or tagging.