Fadi Fahmi Ibrahim
Bodyshop \ Reciption Supervisor
Amman
Summary
A certified Service Representative By Audi Middle East, with an extraordinary experience in premium brands industry and PREMUIM customer service since 2006, who Possesses strong communication and interpersonal skills, a friendly and helpful attitude, and a passion for exceeding customer expectations, is looking forward to be a part of your respected establishment and become part of your team.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
BodyShop and Reception Supervisor
Renault Jordan
04.2022 - Current
- Managing BodyShop Day to Day operations
- Creating Body repair estimates and contacting insurance for approvals
- Conducting regualar visits to different insurance companies to insure a sustainable work flow
- Following up with both customers and insurance for any further repairs supplementaries
- Managing the frontline daily operations
- Answer customer inquiries and complaints in a professional and courteous manner
- Managing appointments and bookings
- Resolve customer inquiries and issues in a timely manner
- Responds to customer inquiries and complaints in a timely manner
- Managing service reminders and follow up calls
- Developed customer service strategies to improve customer satisfaction
- Managing social media and Renault online portal bookings
- Managing CRM reports and customers satisfaction
- Monitored customer feedback and provided feedback to management
- Maintain and update customer records in the company database
- Creating revenue KPI's reports and feeding back the management with Daily, weekly, Monthly reports
Senior service advisor
Audi, Volkswagen AUH
02.2016 - 09.2018
- Handling appointments according to SCP ( service core process )
- Performing authentication tests
- Performing dialog reception
- Creating repair orders and checking recall campaigns
- Follow up process
- Preparing invoice and maintenance tables
- Handing over the car and performing hand over road test if needed
- Follow up with the customer 24 hour after the handover
Reciption Supervisor
Bentley kuwait ( Alzayani )
02.2015 - 12.2015
- Handling appointments and road assist services
- Ascertains automotive problems and services by listening to customer's concerns and clarifying description of problems and conducting inspections, test drives, checking vehicle maintenance records, generating repair orders
- Creating estimates by costing materials, supplies, and labor calculating customer's payment, including deductibles
- Prepares repair orders (RO)
- Discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintains customer reports by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
- Following up with both workshop and customer
- Handing over the vehicle back to customer and explaining the invoice
- Following up after 24 hours to insure customer satisfactory
Service advisor
Audi & Lamborghini Kuwait (FAA )
12.2006 - 01.2015
- Booking appointments and handling customer road assist service
- Perform a road test with the customer to confirm the customer complain
- Making repair orders and maintenance tables
- Receiving and handing cars over to the workshop and follow up carried work
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Creating estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Handing over the customer vehicle back to him and explain the invoice
Service advisor
almulla group - chrysler & mitsubishi
01.2003 - 12.2006
- Receiving and handling cars and handing them over to workshop to carry repairs
- Making repair orders and maintenance tables
- Delivering to customers on promise dates and improve customer satisfaction
- Handling bodyshop repairs and performing a road test before delivery
- Creating bodyshop estimates and following up with insurance companies
- Obtaining third party approvals
Education
customers delight and satisfaction -
Volkswagen middle east
Audi Volkswagen License Certificate - Audi Core Process
Audi Volkswagen Middle East
Dubai, UAEBachelor of Information Technology - Information And Computer Systems
University Of Leeds
Yorkshire, England04-2005
Skills
- Fluent in English
- Fluent in Arabic
- MS Office
- Outlook
- Keyboard skills
- Autoline
- SAP DMS
- Triage
- TKP
- Teamwork
- Excellent communication skills
- Organized
- Well mannered
Certification
Audi and Volkswagen certified Advisor
Personal Information
- Date of Birth: 10/30/80
- Driving License: valid UAE, Kuwaiti, UK driving license
- Visa Status: transferable UAE, Kuwait
Timeline
BodyShop and Reception Supervisor
Renault Jordan
04.2022 - Current
Senior service advisor
Audi, Volkswagen AUH
02.2016 - 09.2018
Reciption Supervisor
Bentley kuwait ( Alzayani )
02.2015 - 12.2015
Service advisor
Audi & Lamborghini Kuwait (FAA )
12.2006 - 01.2015
Service advisor
almulla group - chrysler & mitsubishi
01.2003 - 12.2006
customers delight and satisfaction -
Volkswagen middle east
Audi Volkswagen License Certificate - Audi Core Process
Audi Volkswagen Middle East
Bachelor of Information Technology - Information And Computer Systems
University Of Leeds
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