Your Name
Amman
Summary
Conscientious. Assistant Branch Manager who courteously provides a variety of banking services to customers and oversees all major banking operations. I have over 10 years of experience in banking. Empowering the team to find their passion and maximize their value by unlocking development their skills and competencies through training and development aim highly motivated, problem solver. Adept at applying effective management skills. Specialize in working in a fast-paced environment to meet customer needs and ensure efficient banking operations.
Overview
16
16
years of professional experience
Work History
Operations Manager - Assistant Branch Manager
Housing Bank
01.2019 - Current
- Acting branch manager more than once
Assistant manager
Housing Bank
05.2019 - 11.2019
- For one of the largest branches in the bank (Abdoun Branch)
- Admirable experience effectively managing a wide range of banking activities Profound knowledge of banking procedures and investment products
- Knowledgeable in all aspects of banking regulations
- Ability to manage and nurture client relationships Managed all banking operations and dealing with customer service issues
- Ensured compliance with all applicable banking regulations
- Approved loans and line of credit requests
- Dealt with any client and employee issues
- Responsible for managing the flow of operations to ensure operating schedules, processing and procedures are met and staff is adequately trained
- Provide coaching, feedback, and/or performance management of employees as needed
- Ensure the coordination of process cross-training and development of employees
- Align leadership strategy and lead team to achieve division performance goals
- Responsible to identify, analyze and resolve issues Responsible to mitigate risk and to eliminate loss exposure Responsible for ensuring the delivery of operations services to clients within established Service Level Agreements (SLAs) Create and manage reporting of department processes to ensure operational controls are in place and effective
- Senior customer service
Customer service
Housing Bank
11.2013 - 05.2019
Teller
Housing Bank
06.2010 - 11.2013
Helping Desk
The Sultan Center TSC
05.2008 - 03.2010
Education
Bachelor of Management Information system - Management& finance
Al-Balqa Applied University
Skills
- Leadership skills
- Sales professional
- Employee training
- Applying effective management skills
- Time management
- Ability to work under pressure
- Relationship building and
- Management
- Creative problem solving
- Communication skills
- MS Office apps
- Strong attention to detail
Accomplishments
- CIA – Course under progress Evaluating and adapting setting goals and prioritizing time management
- Winning with Relationship selling program
- Positive thinking
- Office Ergonomics
- Personal Branding Training Course
- The Fundamentals of Anti-Bribery and Institutional Corruption
- Combating money-laundering and terrorist financing
- Combating fraud
- Manage incidents and crises
- Business continuity plan
- Ethics of the banking profession
- Information security and cybersecurity
- Social engineering
- The importance of bankers' legal culture
- Bank secrecy
- Quality management and the Lane methodology
- Policy for reporting improper practices
- Comprehensive ITC program
- The basics of emotional intelligence Social intelligence
Additional Information
- ACHIEVEMENTS , Alpha Awards Ideal Employee – 2018 & 2022
Timeline
Assistant manager
Housing Bank
05.2019 - 11.2019
Operations Manager - Assistant Branch Manager
Housing Bank
01.2019 - Current
Customer service
Housing Bank
11.2013 - 05.2019
Teller
Housing Bank
06.2010 - 11.2013
Helping Desk
The Sultan Center TSC
05.2008 - 03.2010
Bachelor of Management Information system - Management& finance
Al-Balqa Applied University
Similar Profiles
Lillian AltumahLillian Altumah
Senior Salaries and Expense at Housing BankSenior Salaries and Expense at Housing Bank
Hala EmranHala Emran
Trainee Lawyer at Housing BankTrainee Lawyer at Housing Bank
Basem HaddadBasem Haddad
Branch Manager at Housing BankBranch Manager at Housing Bank
Nour QatawiNour Qatawi
Patient Access Officer at Abdali HospitalPatient Access Officer at Abdali Hospital
DALIA AL SHARKAWIDALIA AL SHARKAWI
Senior Legal and Compliance Officer at Innovative Startups and SMEs Fund, PSCSenior Legal and Compliance Officer at Innovative Startups and SMEs Fund, PSC