Eyas Alkayed
Amman
Summary
Professional with 15 years of experience in credit management, collections, and recovery in the banking sector. Skilled at managing high-performing teams, implementing recovery strategies, and minimizing credit losses. Seeking to leverage my expertise in a challenging environment where I can contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Collection and Remedial Manager
Jordan Kwait Bank
Amman, Jordan
08.2025 - Current
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented training programs to elevate team performance and ensure compliance with industry standards.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Fostered a culture of continuous improvement through regular feedback and mentorship of staff members.
- Collaborated with senior leadership to align departmental goals with overall business objectives.
- Designed process improvements that increased productivity while maintaining quality standards.
- Established key performance indicators to monitor progress and support data-driven decision-making processes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Collection and Remedial In-Charge: (Acting Manager)
Jordan Kuwait Bank Plc.
Amman, Jordan
11.2018 - 07.2025
- Manage Performing and Non-Performing Portfolios for both Corporate and Retail sectors, ensuring full compliance with Bank policies, terms, procedures, conditions, and CBJ regulations.
- Monitor Client Follow-up for timely settlement of dues, preparing reports and recommendations for the Head of Credit and relevant committees for further action.
- Identify and Resolve Delinquent Accounts through constructive dialogue with clients, working to resolve overdue issues and facilitate repayment.
- Negotiate Restructuring and Rescheduling arrangements with defaulting borrowers, minimizing potential losses for the bank while maintaining positive client relations.
- Coordinate with Legal and Outsourced Agencies to initiate civil and criminal legal proceedings when necessary for the recovery of overdue amounts.
- Collaborated with business units on challenges faced when dealing with delinquent clients, recommending revisions to credit policies or product terms to mitigate risk.
- Ensure Compliance with CBJ Regulations, including proper classification of delinquent clients, calculation of necessary provisions, and adherence to reporting requirements.
- Review and Assess Doubtful and Bad Debt Provisions, providing recommendations to senior management, auditors, and the CBJ for write-offs of uncollectible loans.
- Develop and Recommend Policies for managing weak, doubtful, or loss facilities to ensure minimal potential loss to the bank.
- Analyze and Monitor Staff Performance in collections, ensuring effective client follow-up and achievement of department goals through daily, weekly, and monthly performance reports.
- Assign and Track Targets for Collection and Recovery officers, measuring performance against set objectives to ensure consistent productivity and adherence to deadlines.
- Contribute to the Formulation of Strategy, Annual Business Plans, and Policies for the Collections & Remedial team, aligning departmental objectives with organizational goals.
- Establish and Oversee Annual Collection and Recovery Plans, ensuring strategic review and setting clear standards for achieving and surpassing departmental targets.
- Serve as a Certified Trainer, delivering training sessions on Collections and Remedial practices to bank staff, enhancing team knowledge and performance.
Collection and Recovery Unit Head
Invest Bank Plc.
Amman, Jordan
02.2012 - 11.2018
- Develop and Implement Monthly Action Plans to forecast collection efficiency, provision requirements, and resource allocation for upcoming months.
- Prepare and Present Allocation Strategies and monthly summaries to senior management, ensuring alignment with business objectives and operational goals.
- Oversee High-Value Case Allocations and monitor day-to-day collection system efficiency, optimizing resource distribution and tracking key performance indicators (KPIs).
- Track Portfolio Performance through regular analysis, identifying trends and recommending actions to improve recovery rates and reduce delinquency.
- Maintain Performance Management Information System (MIS) to track team performance, ensuring that collection targets and deadlines are consistently met.
- Minimize Credit Losses by implementing efficient collection strategies and maintaining acceptable risk parameters, optimizing the balance between recovery and risk.
- Monitor and Assess Call Quality through agent call recordings, ensuring adherence to quality standards, customer service excellence, and effective negotiation techniques.
- Update and Maintain Customer Records with detailed correspondence, ensuring accuracy and completeness of files for management review and regulatory compliance.
- Lead and Manage Team Performance by setting clear performance objectives, providing regular feedback, and ensuring the achievement of department goals.
- Evaluate and Approve Case Settlements by reviewing individual cases and approving discounted or structured payment plans to maximize recovery while minimizing losses.
- Ensure Compliance with Internal Policies and Regulations, monitoring adherence to all relevant guidelines, including industry regulations and company standards.
- Mentor and Train Collections Staff, developing their skills and knowledge to improve overall team performance, productivity, and adherence to collection best practices.
- Collaborate with Collection & Recovery Head on strategic action plans and initiatives, ensuring alignment with broader departmental and organizational goals.
Delinquency control officer
Arab Bank Plc.
Amman, Jordan
03.2010 - 02.2012
- Contact a high volume of overdue accounts to collect outstanding balances on a timely basis (up to 180 days).
- Analysis and collection of overdue accounts and solve the problem by restructuring of outstanding accounts.
- Meet with customers and determine the cause of the problem and when the problem occurred and work to find solutions to ensure the stability of the payment process in the future.
- Transfer accounts over 180dpd in All products to Legal/Collection agency.
- Effectively manage the performance of subordinates to ensure achievement of performance objectives and standards.
- Have the ability to relate to people from a variety of different backgrounds.
- Work closely with different departments to ensure work completion.
- Performs related duties and responsibilities as assigned.
- Be persuasive, persistent and self motivated.
Contact Centre Executive
Extensya out sourcing company
Amman, Jordan
04.2009 - 02.2010
- Answer inbound calls as well as assist customers who have specific inquiries.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Update the existing databases with changes and the status of each customer/prospective customer.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Research misapplied payments.
- Recognize, document and alert the supervisor of trends in customer calls.
Collection officer – Field collector
Dubai Bank
Dubai, UAE
03.2008 - 01.2009
- Follow up with customers for all outstanding payments and identify problematic email, phone or fax in order to achieve prompt cash collection.
- Perform daily operational or admin duties of dept including daily reports and processing of accounts.
- Compile statistics and reports for management review. Liaise with business managers and external dept on work related matters.
- Perform other assigned assignments by managers or supervisors.
- To create a professional and friendly environment providing fast, flexible and efficient service to our customers.
- Negotiate payment arrangements and settlements with customers, agencies, attorneys.
- Coordinate with third party collection companies and provide them with the needed information (Contracts, Customers cash flow, Bills, Etc.…).
- Follow up the credit limit of customers and Achieve personal, team and bank objectives at the productivity and quality level.
Education
B.Sc. - Law
the Philadelphia University
02.2008
Skills
- Credit Management & Collections Strategy
- Portfolio Management & Risk Analysis
- Team Leadership & Staff Training
- MS Office (Excel, Word, PowerPoint)
- Negotiation, Problem Solving
- Staff training and development
Certification
- Professional Diploma in Bank Credit (Credit Officer)
- Advanced Excel
- Training of Trainers (TOT)
Languages
Arabic: Native
English: Advanced (Reading, Writing, Speaking)
Timeline
Collection and Remedial Manager
Jordan Kwait Bank
08.2025 - Current
Collection and Remedial In-Charge: (Acting Manager)
Jordan Kuwait Bank Plc.
11.2018 - 07.2025
Collection and Recovery Unit Head
Invest Bank Plc.
02.2012 - 11.2018
Delinquency control officer
Arab Bank Plc.
03.2010 - 02.2012
Contact Centre Executive
Extensya out sourcing company
04.2009 - 02.2010
Collection officer – Field collector
Dubai Bank
03.2008 - 01.2009
B.Sc. - Law
the Philadelphia University