Eyas Al-Qabbai

• Led and supervised daily administrative operations, ensuring seamless office functionality.
• Managed procurement, vendor relations, and budgeting to support operational efficiency.
• Oversaw documentation systems and improved data accuracy and compliance tracking.
• Coordinated cross-departmental communication and supported executive decision-making.
• Trained and supervised administrative staff, improving productivity and workflow.

• KYC Compliance: Conducted thorough Know Your Customer (KYC) checks for new and existing clients, ensuring compliance with local and international regulations, including anti-money laundering (AML) laws.
• Customer Due Diligence: Performed customer due diligence (CDD) and enhanced due diligence (EDD) on high-risk customers, ensuring all information was accurately captured and analyzed.
• Transaction Monitoring: Monitored transactions for suspicious activities using advanced tools, ensuring that any potential money laundering or fraud activities were promptly detected and reported.
• Reporting: Prepared detailed reports on suspicious activities and filed Suspicious Activity Reports (SARs) to relevant authorities.
• AML Training: Led internal training programs to educate staff on AML/KYC policies, regulatory changes, and best practices for preventing financial crime.
• Collaboration: Worked closely with the compliance, legal, and risk management teams to address and resolve any compliance issues, ensuring adherence to both local and international regulations.
• Regulatory Liaison: Liaised with financial institutions, regulators, and law enforcement agencies to ensure full compliance with KYC and anti-financial crime requirements.
• Audit & Risk Management: Supported internal audits and regulatory inspections to assess the effectiveness of existing KYC and AML procedures and implemented improvements where necessary.

Delivered hospitality and front-desk services through Al Walaa Company within a U.S. military base, ensuring compliance with established security procedures and service standards.

• Supported daily operational flow by assisting authorized personnel and visitors in a controlled-access environment.

• Adapted effectively to a disciplined, high-accountability workplace requiring precision, confidentiality, and teamwork.

• knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
• Maintained a calm demeanor even during challenging circumstances, exememotional intelligence as a Call Center Advisor.
• Continuously updated clinical knowledge through professional development opportunities, staying abreast of the latest advancements in nursing practice and call center protocols.