Esraa Alhmoud

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

• Reduced discrepancies in financial statements by conducting thorough account reconciliations and adjusting entries.
• Improved efficiency of accounts payable and receivable processes, resulting in faster payment collection and vendor payments.
• Collaborated with external auditors during annual audits, providing accurate documentation for efficient review process.
• Prepared accurate financial reports for management review, enabling informed decisionmaking.
• Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
• Developed strong relationships with vendors and clients to maintain timely payments while negotiating favorable terms.

• Contacting with client’s HR department to follow up the services.

• Billing customers and follow up payments

• Processing contracts and agreements withmerchants.

• Providing management with sales and collection reports.

• Handling basic accounting transactions.

• Billing customers and follow up payments

• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Used advanced software to prepare documents, reports, and presentations.
• Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
• Prepared and filed tax forms to meet needs of customers.