Esra Haymoor

Financial and Administrative Support:

• Adept in providing comprehensive financial and administrative support within dynamic project environments.
• Proficient in project budget revisions, expenditure tracking, and ensuring regulatory compliance.
• Skilled in event planning, recruitment, and human resources tasks.
• Experienced in facilitating international travel arrangements and processing payments for project stakeholders.

My Role as a Procurement Official

• Demonstrated expertise in implementing efficient procurement processes, including creating purchase orders and contracts.
• Capable of conducting thorough inspections of procured goods and services to maintain quality standards.
• Experienced in supplier registration and payment processing procedures.

Knowledge Management

• Proven track record in knowledge building and sharing within project teams.
• Proficient in maintaining accurate records and ensuring compliance with organizational policies.
• Skilled in facilitating information dissemination across teams and with clients to enhance collaboration and project efficiency.

Portfolio

• 8 projects globally with a total of $6.67

• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Directed customer communication to appropriate department personnel.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Scheduled appointments, meetings and events for management staff.
• Provided secretarial and office management support while building cooperative working relationships.
• Prepared and prioritized calendars and correspondence.
• Utilized editing programs to proofread content for typo-free emails, memos and documentation.

PMP as of October 9, 2022

Project 1: Establishment of Three New Schools for Disadvantaged Students in Jordan/$11.1M (12/2017 - 12/2022)

Project 2: Establishment of Specialized Industrial School in Zarqa/$10.38 (12/2017 - 12/2022)

Project 3: Development of Programs for Al Balqa’ Applied University/$6M (05/2020 - 05/2024)

Project 4: Establishment of a Big Data System for the Public Security Directorate/$6.25M (07/2021 - 07/2025)

Achievements:

• Reviewed, shortlisted and edited Grant Aid requests, and project proposals.
• Coordinated teams and consultants across various contracts, grants, and awards, including those involving the Government of Jordan.
• Ensured alignment of project implementation with approved work plans.
• Monitored project finances and expenditures.
• Evaluated reports submitted by contractors and grantees for assigned projects.
• Reviewed billing statements for accuracy and facilitate payment processing.
• Conducted site visits as necessary.
• Acted as the agency's representative in Donor Groups.
• Prepared documentation such as concept papers, budgets, project approval documents, scopes of work, and other procurement-related materials.
• Lead and participated in technical evaluation committees and provide input on contractor selection.
• Closed the project for the “Establishment of Three Healthcare Centers in Jordan” in 2019, and managed the maintenance issues until 2020 through coordination between the Ministry of Health and the Contractors.
• Initiated 4 school construction projects in 3 different governorates in 2019 after removing physical and administrative obstacles, managing the procurement of top-notch contractors and consultants, and establishing communication channels with the Ministry of Education. The last of the 4 buildings was delivered to the Ministry in Jun. 2022 leading to the successful closure of two Education projects in 2022.
• Initiated two projects in TVET and Governance (Security) in 2020.
• Organized 1 Groundbreaking Ceremony in Irbid School and 2 Opening Ceremonies in Irbid and Zarqa Schools.
• Established a financial reporting system for KOICA’s stakeholders.
• Played a big role in the monitoring of all active projects, and laying the monitoring plan for new projects.
• Was an integral part of all feasibility studies transferring lessons learnt and ensuring that the Project Design Matrix reflects the reality of the host country's needs.
• Overall satisfaction of my partners based on the Korean Governments survey was (baseline is 81% in 2019):
  90.1% in 2020 (Our office was awarded grade A in this year among 45 other offices worldwide)
  83.6% in 2021 (due to construction delays caused by the COVID19 Pandemic)
  87.5% in 2022
• Lead recruitment processes within the agency.
• Acquired medical insurance subscription for National Staff in 2019.
• Established Internal Office Regulations in 2019.

Achievements:

• Recruited over 30 volunteers to work in various government institutes in Jordan mostly to youth centers and schools.
• Improved the process of recruiting volunteers by changing the need analysis questionnaire and the volunteer request process.
• Changed the office cars and meetings scheduling from a regular whiteboard to Google Calendar and trained all staff on its usage, it is being used since 2018.
• Registered KOICA as an entity in Social Security in 2018 and registered all national staff.
• Established a communication channel with over 200 partners all over Jordan through official communication and field visits.
• Successfully organized Two Partners Workshops with 100+ participants in 2017 and 2018.
• Successfully organized an event to celebrate the International Volunteer Day on Dec. 5, 2017 in cooperation with UNV.
• Successfully organized a school renovation activity in Baqaa UNRWA School in 2018 in cooperation with UNV.
• Overall satisfaction of my partners based on the Korean Governments survey was (baseline is 86% in 2017):
  89.5% in 2018
  94.9% in 2019

In addition to teaching, I played an important role in knowledge sharing, record keeping, curricula enhancement, customer service, and schedule tracking as part of the project team that spearheaded a company-wide strategic change program aimed at integrating a private language center with an international school network.

The project was implemented successfully through:

• Collaboration with expatriates, host country nationals, and foreign nationals to implement 183 new business practices across various departments such as changing the curriculum, changing the delivery methodology, and using modern software to track classes and student registration.
• Developing and executing innovative language programs tailored to meet the needs of diverse clientele while driving sales initiatives.
• Affiliating the company with the prestigious International House World Organization, consolidating its global presence.
• Demonstrating exceptional leadership and coordination skills resulting in a significant increase in monthly sales, from 20 to 100 new subscribers.
• Establishing and fortifying international business partnerships with affiliated schools, fostering mutually beneficial relationships.