ELIANA I. BURGHOL
Amman,Jordan
Summary
A dedicated and detail-oriented Multimedia Technology graduate from Al-Zaytoonah University, achieving an 83.5% score. Passionate about video editing, game design, and development. Possesses strong communication, problem-solving, teamwork, and multitasking skills, with a proactive attitude toward learning and professional growth. Seeking an opportunity to contribute and develop within a dynamic environment.
Overview
6
6
years of professional experience
Work History
Collection Officer
Money for Finance
Amman
01.2025 - 03.2025
- Negotiated credit extensions and waivers when necessary.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Provided customer service support by responding promptly to inquiries from both customers and internal staff members.
- Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Conducted research to identify debtors and their contact information.
Sales
Matalan
01.2022 - 05.2022
- Provided customer services that included styling tips
- Informed clients of current sales promotions to boost sales.
- Developing sales strategies to increase sales volume and maximize profits.
- Collaborated with sales team members on strategies for increasing sales volume.
Cashier
Majed Al Futtaim (Carrefour)
06.2019 - 02.2020
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints professionally in accordance with company policy.
Education
Bachelor's Degree - Multimedia Technology
Al-Zaytoonah University
07.2024
Skills
- Teamwork
- Customer service
- Communication
- Organisation
- Microsoft Office
- Attention to detail
- Negotiation skills
- Multitasking Abilities
Hobbies and Interests
- Swimming
- Reading
- Travel
Languages
- Arabic
- English
- Turkish
Timeline
Collection Officer
Money for Finance
01.2025 - 03.2025
Sales
Matalan
01.2022 - 05.2022
Cashier
Majed Al Futtaim (Carrefour)
06.2019 - 02.2020
Bachelor's Degree - Multimedia Technology
Al-Zaytoonah University