Ekram Alsallal
Customer Success Manager
Amman
Summary
Motivated individual with experience in customer success and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
3ndey IT Solutions
Riyadh
10.2022 - Current
- Developed and implemented strategies to increase client retention.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Success Specialist
Aumet - Mena's Largest B2B Healthcare Marketplace
Amman
08.2021 - 10.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Established relationships with 22+ clients / Primary point of contact.
- Success plan to meet clients’ desired outcomes.
- Collaborated with sales, QA, Data and other departments to resolve customers issues and ensure customer satisfaction.
- Customers onboarding.
Pharmacist
Total Care Pharmacy
Amman
12.2019 - 10.2020
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Empathetic attitude towards customers.
- Increasing the overall sales and productivity.
Education
Bachelor's - Pharmacy
Applied Science University
Oxford Schools
Skills
- P>Client rapport
- P>Hubspot CRM
- P>Customer support
- P>Jira ticketing system
- P>Excellent English language and communication skills
- P>Good adaptability to new situations
- P>Capable of working independently or as part of a team
Certification
Customer Success Excellence Training – The Talentology Training Company.
Essential Customer Success.
Customer Success 101.
Course of Cosmetology.
Emotional intelligence and leadership style
Timeline
Account Manager
3ndey IT Solutions
10.2022 - Current
Customer Success Specialist
Aumet - Mena's Largest B2B Healthcare Marketplace
08.2021 - 10.2022
Pharmacist
Total Care Pharmacy
12.2019 - 10.2020
Bachelor's - Pharmacy
Applied Science University
Oxford Schools
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