EKRAM ALKHARABSHEH
AMMAN
Summary
Proven leader in customer service and technical support, I excel in enhancing customer satisfaction and productivity, as demonstrated at Islamic Almanara Insurance. Skilled in CRM software and adept at fostering positive customer relationships, I have a track record of implementing process improvements to achieve departmental excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Islamic Almanara Insurance
09.2023 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Service
ILLICO Technical Solutions
01.2022 - 08.2023
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
Branch Supervisor
Diamond Eagles (eFawateercom)
01.2018 - 01.2019
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
Education
Diploma - Network And Information Security
Al-Balqa Applied University
AL-SALT 04.2001 -
Skills
Customer Support
Service Recommendations
Inbound Call Management
Data Entry
Call center experience
Technical Support
CRM Software
Database Management
Delivery Tracking
Timeline
Customer Service Officer
Islamic Almanara Insurance
09.2023 - Current
Customer Service
ILLICO Technical Solutions
01.2022 - 08.2023
Branch Supervisor
Diamond Eagles (eFawateercom)
01.2018 - 01.2019
Diploma - Network And Information Security
Al-Balqa Applied University
04.2001 -
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