Ehab Al-Majali
Sr. Sales Manager
Amman
Summary
Enthusiastic and results-oriented Sales and Marketing Expert with more than 21 years of experience, driving exceptional sales results through strong leadership. Analyze and responds to changing sales and industry metrics to consistently deliver results above the required quotas with a proven track record of meeting or exceeding assigned sales objectives. Highly skilled at leading people, setting and focusing on goals, committing to generating excellent customer experience, and building on opportunities. Able to drive the organizations to sustained growth despite sluggish conditions in the industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
20
20
Certifications
2
2
Languages
Work History
Direct Area Sales Manager
ZAIN TELECOM CO
Amman
09.2020 - 06.2022
- Responsible for leading, engaging and developing a team of selling agents across the south area, end- to-end management of the agents from recruitment, training, coaching, rosters, people issues and performance management, monitoring retail performance and challenging those around them to perform better
- Follow up on the commercial performance of the Direct Sales outlets against all individual and store KPI objectives and targets
- Analyze the performance records of individual sales agents and feed the results to the sales management team
- Maintain a high level of awareness and knowledge of the Direct Sales presence in terms of market, media and technology industry and internal activity to ensure that challenges to and opportunities for sales are identified and an open two-way dialogue is kept with sales management
- Competently and confidently communicates key business messages to the team regularly, in a clear and simple way, ensuring the message is fully understood and able to be applied
- Ensure that all of the team are aware and able to comply with all sales policies and processes including business updates and the code of conduct
- Control cash handling and inventory management to ensure there is no discrepancies
- Ensure all cash collection is delivered to the Finance Department within the agreed SLA
- Utilize and understand key people metrics and HR policies and procedures to maximize the resources available and manage the performance of your business
- To have strong two-way communication both up and down the sales force, being the key link between sales management and all opportunities or concerns with what is happening in the field
- To be culturally aware of communication differences across both employees and customers and have the aptitude to change communication to adapt to the audience
- Act in an honest and trustworthy way, accurately representing the sales force in the field and sales management in an appropriate way
- To be diligent and comply with all expectations from sales management, delivering on all requirements in the expected timeframe.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Ran errands and provided general office support in a professional environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
Franchise Shops Group Manager
ZAIN TELECOM CO
karak
09.2009 - 08.2020
- And 15% in FY2021 till June 2022
- Creating new projects like: (Paperless, VPN and Citrix Connectivity for Franchise and zain express
- Shops, Recording Quality Management System, New Customer service Platform Solutions interface, and training all employees on it)
- Optimizing Customer's complaint SLA to 8 working hours achieved 90%, leading to (95%) customer service improvement in collaborating with HD Team
- Top choice Operator according to TNPS
- Change rate decreased by (30%), and reconnection with old customers increased (by 70%)
- Collaborating with IT to implement all zain Digital platforms to franchise and Xpress Shop
- Expanding the Market by opening four new Zain Express Shops allocated in Wadi Musa, Shoneh, 2 in
- Aqaba
- Designing and implanting Documtnum system for all franchise and express shops on Citrix system
- Across all Kingdome branches
- Recieving a thank you letter from Zain CEO for providing the best services during the COVID-19 pandemic
- Increasing sales of the company by opening five new branches in 2009 and 2 new branches in 2017
- Ranked as #1 sales manager (out of 12) based on employee satisfaction and longevity in 2017
- Exceeding sales goals by 19% in 2009 and 30% in 2017
- Recognized for superior performance as a two-time district “Q2 and Q3 best achiever 2012” honoree
- Recognized for Creating a new Market and generating new sales (zain of the Quarter) 2017 for opening two new branches and re-allocating the main Branch
- Achieving Market Share by 90% in Karak, 35% in tefillah and 40% in Maan Saving 120K JOD.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail Shop Manager
Zain Telecom Co
karak
07.2007 - 08.2009
- Summary,
- Ehab Almajali
- Amman - Jordan
- Ehab Al-Majali
- Main Achievements
- Key Competencies
- Best manager 2009 for Creating Franchise Model, transferring Main Shop to a franchise and opening new 4 branches in 3 governorates., Develop marketing strategies to promote the company’s products or services in local markets
- Responsible for developing franchising opportunities and offering continuous support to franchisees to ensure the overall success of the franchiser and franchisee
- Screen potential franchisee by analyzing investment requirements, franchisee potential, and financial, franchisee experience and vision
- Finalize the deal with franchisee by negotiating terms and conditions of each franchisee agreement
- Responsible for the launch and development of the franchisee as per the agreed terms and conditions
- Ensure the financial performance and revenue targets of the franchisee is achieved through analysis of its Profit & Loss and KPIs
- Coordinate with other staff members in the company to ensure that all operations are running smoothly
- Develop training programs for new franchisees, employees, and managers
- Recruiting prospective franchisees based on their financial resources, business experience, and personal characteristics
- Interview potential franchisees and review their application forms to determine if they are eligible to purchase a franchise
- Manage ongoing operations of a franchise location by overseeing staff members, making operational decisions, and maintaining relationships with customers
- Review financial statements to ensure that franchisees are following company standards for operations
- Ensure that each franchise location meets company standards for cleanliness, appearance, employee behavior, and operating procedures
- Manage the development of promotional plans for new products and services to ensure that they are effective at increasing brand recognition and sales
- Manage the daily operation of a Zain Retail Store to provide a high-quality service experience to customers and ensure the achievement of sales targets
- Lead and coach the Retail Store staff to ensure they provide customers a positive retail experience and help them achieve sales targets and objectives
- Sell Zain products and services and take the opportunity to up-sell, where possible to meet sales targets and objectives
- Coordinate with Sales Promotions for the planning and execution of product launches special offers and announcements so that Retail Store staff are prepared to handle inquiries
- Maintain high inventory and cash control levels and prepared daily reconciliation reports for management review and approval
- Monitor the overall performance of the Retail Store against agreed sales targets and service standards
- Ensure a high level of staff engagement & PD discussion throughout the year
- Effective management of churn and retention of customers
- Feedback to management on areas of concern and development
- Drive all special campaigns and programs run within the store to ensure maximum profitability from strategic product
- Ensures that the shop is maintained at high standards to maximize TNPS and mystery shopping results
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Developed new promotional campaigns to attract new customers.
- Created employee schedules to align coverage with forecasted demands.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
Shop Consultant / Acting Team Leader
ZAIN TELECOM CO
karak
01.2002 - 06.2007
- Increasing customer satisfaction by 95
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Organized shelves to remove slow moving items and add new merchandise.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Helped managers with daily checklists and last-minute requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Conducted demonstrations to highlight features and benefits of products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Computer Sience
Mutah University
Jordan 09.1994 - 08.1998
Skills
Direct sales
Sales coaching
Self-direction
Sales initiatives and techniques
Accomplished in commission sales
Managerial Accounting
[Telecom] sales specialist
Award-winning sales professional
[Area Expansion] specialty
Traffic direction
Add-on Sales
Executive sales strategies
Experience in sales
Staff Management
Policies and procedures
Strategic planning
Mathematical calculations
Verbal and written communication
Negotiation
Business Development
Business planning
Contract Management
Business administration
Sales and marketing
Key Performance Indicators
Budgeting
Job inspections
Coaching and mentoring
Operations management
Improvement initiatives
Team leadership and coaching
Relationship building and management
Maximizing profitability
Team Building
Staff training and development
Opening and closing procedures
Strategic thinker
Personnel development
Customer Response
Vendor management
Systems and software programs
Customer Relations
Merchandising
Training and mentoring
Operations
Product and service sales
Accurate money handling
Goals and performance
Bank deposit procedures
Retail services
Retail Sales
Retail experience
Retail knowledge
Retail management
Retail inventory management
Retail Staff Management
Retail operations expertise
Account verification
Account servicing skills
Account management
Management collaboration
Researched sales leads
Sales Reporting
Networking skills
Converting leads
Outbound telephone marketing
Account development
Lead prospecting
Client Development
Territory Management
Customer rapport
Cold calling skills
Business process optimization
Business development and planning
Upselling
CRM Systems
Forecasting abilities
Account oversight
Client rapport
Team Training
Certification
Data Analytics Essentials| IBM |
Timeline
Data Specialist (WAP, Internet, GPRS,HSPA+,LTE, Fixed LTE, Fiber
06-2022
Data Analytics Essentials| IBM |
01-2022
Zainiac certificates in (how to market your idea, customer testing workshop, brainstorming and finding your Teammates, the five fundamentals to grow your Startup, Business Ideas workshop | zain |
10-2021
Direct Area Sales Manager
ZAIN TELECOM CO
09.2020 - 06.2022
NLP (Neuro-Linguistic Programming) | Zain |
05-2018
Innovation District
07-2017
From Accountability to OWNERSHIP F | Talentology |
11-2016
Sell like a pro from (Professional Sales Recognition) Certificate#: 42016109 | 2016 Sales Expert from International Association for People and Performance Development
04-2016
Emotional Intelligence from Talentology
02-2016
Serve with Smile from Dale Carnegie training Center (build a foundation of success, build an international future/ build relationship, Attitude for service, Defining Moments, Persuade People to take actions, enthusiasm to engage others, energize communication, manage customer Expectations, Deal with Conflicts/ put Stress into perspective, motivate others to become leaders, Complaint Resolution create positive change by becoming More Flexible, Build others through Recognition
04-2014
Handling Angry Customers from WaQtak Training Company
06-2012
Zain Management L1 & L2
05-2012
Negations skills from IJABI
05-2012
Master Sales and customer care Coaching from Mars Venus
09-2011
Effective Presentation Skills from Talentology
03-2011
Supervisory Skills and Facilitations Skills for Meetings from ICTN
10-2010
Franchise Shops Group Manager
ZAIN TELECOM CO
09.2009 - 08.2020
Retail Shop Manager
Zain Telecom Co
07.2007 - 08.2009
Extraordinary Customer Service from skill booster
05-2007
ICDL from Nation Information Technology Center
05-2007
Enhanced communications skills in English course National Information Technology Center
04-2007
Cross selling and Up selling from skill booster
08-2006
Forged money and fake dollars from tala Abu Ghazaleh
05-2005
Shop Consultant / Acting Team Leader
ZAIN TELECOM CO
01.2002 - 06.2007
Bachelor of Science - Computer Sience
Mutah University
09.1994 - 08.1998