Duha Diab
Summary
I have 9 years of experience in educational administration, and while my jobs were not exactly in the examination field, I did support the UNO Test Center during a time when they needed help.
In my last job, the office I supervised was responsible for downloading the complete exam schedule from the central registry and scheduling all exams based on their needs. The variables were paper-based or computer-based, capacity, number of invigilators, and materials needed since exams were printed in-house,and disseminating all relevant information to students, exam proctors, support employees, and upper management.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Academic Services Supervisor
Higher Colleges of Technology, Ain
06.2015 - 09.2017
- Job responsibilities included but were not limited to:
- Responsible for the smooth operation of the academic services department, and supervising all the duties and jobs assigned to it
- Working closely with direct manager, department heads, and peer administrative directors to optimize academic operations
- Using Banner Ellucian EPR to execute several academic activities, such as matriculation, admission, registration, and class scheduling
- Accessing unified admission database through the Ministry of Education portal and downloading candidate lists, and thoroughly following up with candidates to ensure all admission documents are completed
- Supervising the scheduling activities of classes, and publishing it in accordance with the academic calendar
- Supervising, scheduling all activities related to final exams as per HCT policies, including exam material prep, proctor assignment, handling incidents, processing make-up exam requests… etc
- Overseeing and leading the efforts for creating SharePoint forms pertaining to Academic services, as well as Career advising services
- Conducting interviews, for Al Ain campus and other campuses when needed, to hire junior and mid-level administrative employees
- Attending regular management meetings as well as central management meetings, and reporting accordingly to direct and central management
- Contact person with EMSAT from AL Ain Campus, and responsible for all proctoring activities of EMSAT both in its paper form and electronic form
- Using BI reports to create queries, specifically for at risk students, for proper academic advising and follow up.
Assistant Registrar
University of New Orleans
New Orleans
01.2012 - 04.2015
- Being part of a two-person team responsible for Creating from scratch PeopleSoft Degree audit database (to enable the generation of Student Advisement Reports) for the 31 undergraduate majors offered at UNO at the time
- Created course lists, Requirement lists, requirement groups, and worked on accurately creating the proper link between them
- Drafted and modified the instructions and content published on UNO website to aid students in accessing and using their Academic Advisor
- Conducted training sessions for administrators and faculty members to ensure ability to maximize the use of the Academic Advisement module
- Gave training sessions and lectures as part of Academic Orientation 101 to introduce Freshmen to this part of their user account
- Worked closely with the assistant registrar for Graduation to generate graduate lists, apply approved overrides, and correct catalog year assignment.
Records Management Specialist
University of New Orleans
New Orleans
08.2008 - 12.2012
- Responsibilities included the following:
- Responsible for the conversion of legacy records to PeopleSoft Records
- Responsible for adding approved transfer credit and bypass credit for students
- Responsible for adding old Legacy records Data to the National Student Clearinghouse Database (Major, attendance Dates, graduation Data and degree if applicable)
- Responsible for checking and answering any inquiry from the National Student Clearinghouse
- Checking holds for validity and removing them when needed
- Other responsibilities as requested by supervisor
- Communication
- Conducted Several Training courses for the Academic services staff in Costumer Service, as well as specific targeted training for ERP Use
- Lectured Academic Orientation 1001 freshman students in the use of Degree audit tools of student accounts in proper career planning
- Highly proficient in all forms of electronic communication tools: emails, virtual meetings, cloud applications and SharePoint.
Education
Master's of Science in Engineering Degree - Engineering Management
University of New Orleans
New Orleans, Louisiana 01.2005 - 2014.05
Bachelor of Science Degree - Chemical Engineering
Jordan University of Science And Technology
08.1996 - 2001.01
Skills
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Timeline
Academic Services Supervisor
Higher Colleges of Technology, Ain
06.2015 - 09.2017
Assistant Registrar
University of New Orleans
01.2012 - 04.2015
Records Management Specialist
University of New Orleans
08.2008 - 12.2012
Master's of Science in Engineering Degree - Engineering Management
University of New Orleans
01.2005 - 2014.05
Bachelor of Science Degree - Chemical Engineering
Jordan University of Science And Technology
08.1996 - 2001.01
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