Doaa Alkhatib
Customer Service
Amman
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks . Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
7
7
years of professional experience
Work History
Main Teller and Customer Services
BLOM Bank
Jordan
01.2018 - 09.2024
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps .
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust .
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers .
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity .
- Assisted customers in understanding banking products, leading to increased uptake of services .
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Received loan and utility payments, sending funds to correct destinations.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
Education
Bachelor of finance - Finance And Banking
University of Jordan
Jordan 09.2014 - 6 2018
Master of Finance - Finance
Amman Arab University
Jordan 09.2021 - 6 2023
Skills
Relationship building and management
Loans
Excellent time management skills
Financial services
Cash handling expertise
Rapid data entry skills
Sales expertise
Birthyear
1996
Personal Information
Nationality: Jordanian
Languages
Arabic
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Master of Finance - Finance
Amman Arab University
09.2021 - 6 2023
Main Teller and Customer Services
BLOM Bank
01.2018 - 09.2024
Bachelor of finance - Finance And Banking
University of Jordan
09.2014 - 6 2018