Doaa Alkhatib

Main Teller and Customer Services

BLOM Bank

Jordan

01.2018 - 09.2024

Processed customer transactions promptly, minimizing wait times.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Maintained accurate records of customer transactions in line with bank procedures.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Educated customers on use of banking website and mobile apps .
Developed strong relationships with customers through exceptional service, fostering loyalty and trust .
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Monitored and reported suspicious activity in line with bank security policies.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers .
Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity .
Assisted customers in understanding banking products, leading to increased uptake of services .
Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
Processed applications for new accounts.
Educated customers on online banking and mobile banking applications.
Processed wide variety of retail banking transactions for personal and commercial customers.
Calculated fees due, interest and change for customer transactions.
Performed account maintenance by closing out accounts and changing customer addresses.
Cross-sold credit cards, loans and other bank products.
Received loan and utility payments, sending funds to correct destinations.
Counted, verified and handled bank deposits and armored car transactions.
Executed wire transfers, stop payments and account transfers.
Monitored and verified suspicious activity on customer accounts.
Referred customers to other banking departments for specialized services.

Summary

Overview

Work History

Main Teller and Customer Services

Education

Bachelor of finance - Finance And Banking

Master of Finance - Finance

Skills

Birthyear

Personal Information

Languages

Timeline

Master of Finance - Finance

Main Teller and Customer Services

Bachelor of finance - Finance And Banking

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